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akwhotrod

I paid for the $14.99 wild card pack & did not get it

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I went under G-COIN and paid for the $14.99 PUBG - WILD CARD PACK. I have the emailed receipt but have not received the pack in game. I click on it again and it says I already purchased it. I went to game add-ons in the Microsoft store and it says I already purchased it there too but will not let me download it. I have restarted the game a couple times but still no luck. I am guessing this is a glitch/bug that needs fixed?

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2 minutes ago, PUBG_RoboDanjal said:

Hi, could you check the "My Items" tab in the Store to see if your pass is located there?

I did not check there and I just now looked and it was all there. Thank you very much!

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Posted (edited)
29 minutes ago, PUBG_RoboDanjal said:

Hi, could you check the "My Items" tab in the Store to see if your pass is located there?

 

Robo I've purchased the pass but can not access any premium missions or rewards, I've also hard reset but I still have the same problem.

 

Ignore me, It was in my items. 

 

 

Edited by Mitre3
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11 hours ago, PUBG_RoboDanjal said:

Hi, could you check the "My Items" tab in the Store to see if your pass is located there?

 

Same Problem here.

Buyed the Wild Card Pack. 

Got the Clothes but no Pass.

‘There are no Items‘ 

Any Idea?

 

Thank you

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8 hours ago, Esszumah said:

 

Same Problem here.

Buyed the Wild Card Pack. 

Got the Clothes but no Pass.

‘There are no Items‘ 

Any Idea?

 

Thank you

Please contact customer support to resolve this issue. 

https://www.pubg.com/support

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