Holiday Poem Event Reward - never received

[BLiTz5 4]

I was one of the ten Xbox players selected as a winner in the Holiday Poem event contest and I still have not received my reward. The official post said that xbox players would receive the award on January 25th, 2019 and it's been over 2 weeks. I've tried contacting them on the forum, reddit and on twitter for the past week and haven't heard any response. Severely disappointing in the lack of communication. 

 

- Ray "BLiTz5"

[PUBG_RoboDanjal 2,362]

Hi BLiTz5, I have asked the team to look into this and we'll get it resolved as soon as possible. 

For future reference, the best method of contact is through our support team at https://www.pubg.com/support, rather than through the fan-controlled subreddit or our Twitter accounts. 

[BLiTz5 4]

Thank you for responding and sharing that link.

 

My gamertag on Xbox is the same as my username on the forum "BLiTz5". 

 

 

[PUBG_RoboDanjal 2,362]

The rewards have been checked and they are in your account.  

[BLiTz5 4]

Thank you very much! I appreciate the help. I did a satirical reading of my poem, if you have are taking a break from work. Have a good weekend.  https://youtu.be/JV8PaeWHngQ