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PUBG_Hawkinz

Regarding Update #22 Matchmaking Related Issues

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Hi everyone,

 

We’re aware that many of you are having a bad experience with the recent changes to matchmaking that went live in Update #22. The intention of these improvements is to re-enable map selection and provide a better game experience and faster queue times.

 

The improved system is intended to automatically send players to the region that provides the lowest ping, but unfortunately an error related to ping calculation occurred and the player’s location wasn’t being identified correctly, resulting in them being placed into matches in a region that didn’t provide the optimal gameplay experience. Due to the large number of players affected by this issue, the gameplay experience for many players has been impacted negatively and we sincerely apologize for this.

 

Within the last 24 hours we deployed an initial fix to prevent players from connecting to the wrong local region. The team is actively working to resolve the remaining issues in a fix we expect to deploy next week, which also includes a change to prioritize matching players with teammates who speak the same language, to improve the player experience.

 

Once deployed, the system will now properly prioritize putting players into matches on servers in their local region. In the event of excessive queue times due to a small matchmaking pool, the next closest region will be chosen to ensure players aren’t stuck matchmaking indefinitely.

 

We understand that issues like this are extremely disruptive to how you enjoy the game and we apologize for the inconvenience this has caused our loyal players. Our team will continue to closely monitor this issue, both through data and player feedback.

 

We’ll keep you updated on our progress and make another announcement once the additional fix is deployed next week.

 

- The PUBG Development and Community Teams

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