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morely95

Negative BP bug

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To whom it may concern,

a few days ago, I decided to change my character's appearance by spending 3000 bp. However, because of some sort of lags that I went through, now I have -44000 bp. I belive I pressed spend 3000 bp button like 10-20 times after changing the appearance.

Let me know if you guys can solve this issue.

I have attached the picture.

제목 없음.png

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After trying to change my appearence game frozen and i clicked change appearence a couple of time cause didint know if it frozen or just lagging a bit. After that freeze i have -158000 BP currency and its just ruined any interest of playing the game for me. I would like to take some attention of mods, admins or devs on that problem cause many players keep getting that. 158k is too much. It would be very nice if devs could whipe BP currency of players with negative balance or smth.

http://steamcommunity.com/sharedfiles/filedetails/?id=952523570 link on steam screenshot

Screenshot_1.png

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Man i lose 11,000 of BP my BP in begin it was -26,000 and now is -14,566 :c

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I sent in a support ticket for this 3 weeks ago and they just emailed me back about 15 minutes ago saying to post here. But here's the issue...

  "I went to spend 3000 points to change my character. I picked the new one and when I went to finalize it it was frozen or something so i clicked it multiple times and it charged me a ton of reward points that put me into the negative. I did it 4 or 5 times and now have over -12,000 points. I would really appreciate it if you guys could fix this for me! "

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While in the change apperance menu i selected my character change but I didn't notice the change go through so i spammed the "x3000 ok" button. After spamming the button I realized that I had a negative point balance. Even after I restarted my game I still had a negative point balance. Now when I earn points in games it just adds to the negative balance. So now I cant buy any cases and I will have to get over 14,000 points to get my balance over the negative. I have added screenshots to prove. One of the photos was right after it happened, and the second photo was after a few games. Please help me thank you!

20170621193903_1.jpg

20170625115840_1.jpg

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Hello , not sure if this is right place to post this but anyways. i was changing my character. and I wasn't sure if it completed or not. So i double clicked (OK) and it gave me - BP. Is there anyway i can fix this or what? thanks..    

asdasdasda.png

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I have a negative BP I wanted to change apearance and after I did that I had - 17k BP points. I started with 3k.

Bugwith BP PUBG.jpg

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I started at 3,003 points, the game lagged and didn't respond when I clicked "ok" so I clicked a few more times, restarted the game and now I'm at -11,997 credits...

-11997.jpg

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After I went to click the confirm button, it wouldn't work. A while later my appearance confirmed, and I was subtracted 6000 BP. As I only had 3001 BP I now have -2.999 (Plus whatever I've won since then).9295f39710bf511f26f1a50cc09b0b8e.png.c309a485fa9284ddfe4946265ff6f85c.png

Edited by Geezmo

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I don't speak english but i need your help because my bp is -6000bp

when i change  my character disappear my all bp and -6000bp

 

but know, played many games and recover myself  6000bp

 

so i need recover my 6000bp... 

 

Steam ID : hty5020

PUBG ID : Fantae

 

*ps

First pic date - 06/29/17

Second pic date - 07/02/17

595a62f605c97_Desktop2017_06.29-16_38_13_01.png.f3bcd98524aa3e664074f7dcf37e2860.png595a62fb25ef0_Desktop2017_07.02-13_03.32_03.png.b8fa2b27c0402ebc70d7d95c0f3c6183.png

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I was recreating my character for 3000bp. I clicked okay a few times because it was lagging and now I have -14k bp. What can I do? Can this be reset?

Screenshot:

w9ysnMJ.jpg

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I was recreating my character for 3000bp. I clicked okay a few times because it was lagging and now I have -14k bp. What can I do? Can this be reset?

w9ysnMJ.jpg

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Hey guys ,

my following problem is that my money in pubg is in a minus balance reason for that is -> I clicking like a thousand times on the look like changer which cost 3k per change ... the thing is I just change my chracter once but klicking like a idiot on the button .. so if u want to see the bug just clicking on ss on my chracter I am was in the beginnin -average -21k now iam on arround 17k if I win games I still can ,,plus,, my ammount of ingame money

I hope u can help me

your sincerely iThekingi

http://steamcommunity.com/sharedfiles/filedetails/?id=964600831 ico_external_link.gif

photolink of the minus ...

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I have had this ISSUE FOR WAY TO LONG!!! II have sent in a report I have posted on steam now I am posting here this is crazy man I did a character customization when i hit confirm it didn't change my character the right way and it put me NEGATIVE 28k POINTS I assumed it would have been fixed IM STILL -15K and have my screen shot showing -17k THIS IS CRAZY AND VERY UNFAIR ive earned OVER 13K POINTS AND HAVE NOTHING TO SHOW BUT A NEGATIVE BALANCE THIS NEEDS TO BE FIXED!!!! I OPENED MY TICKET THROUGH THE SUPPORT SYSTEM OVER A WEEK AGO AND HAVE HERD NOTHING! 578080_screenshots_20170629184631_1.jpg.5a694a37b5126d0b1a9b8994e5ffb57a.jpg

Edited by Relias

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I recently did a character change which cost, as we know, 3k BP points. At the time I did the change, I had 4k BP points. After the customization, it put me to -3k BP points. It has not fixed it self. Each game I play, my negative total lessens, but this is frustrating AF. I am almost out the negative, but i want to be reimbursed for points that should have been in my bank. I should be at 3k again by now. Anyone have any suggestions?

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Account ID:chengqi900 with 3000BP changed the role, more points, a few mouse gold coins appear, -56000BP BUG game can not play

QQ图片20170707205738.png

555.png

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Hi, i have recently change apparence for 3000 BP but now i have -2400 BP... i hope i have not to win 100 for reach 0 BP xD

IMG_20170705_210730.jpg

jwfDaWr.jpg

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A few games ago I attempted to use the 'change appearance' feature to see how it'd look in-game. After clicking on the button after finalizing my game had frozen and out of panic I had hit the confirm button whilst it was frozen/loading and once it booted my back to the main play game screen with -8,000 credits. I tried refreshing to see if it'd send me back to neutral, and played a game, but it seems like the negative credit's is legitimate. I also cant seem to purchase anything else either as it will bring up a 'not enough bp'. Figured i'd just bring it up on the bug forum as I didn't see any posts for it as far as my quick search went and see if there was any fix. If not I'll keep chipping away at the debt!

4d9e64d39aab2be25093b4feb3c14673.png

7325d31def64563c57b1ef5eeb306092.png

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On 3/27/2017 at 11:00 PM, morely95 said:

I bought an appearance change and it didn't work the first time so i restarted my game and tried it again because my money never got used. well when i did it the 2nd time and my characters appearance change saved. But the money still wasn't taken. So i played a game and said whatever. When i got out of my game i had a -3000 balance. HELP SCREEN SHOT IN THIS TOPIC AS WELL

money bug.png

 

On 4/18/2017 at 1:02 PM, Kazofly said:

Hello guys ! Few weeks ago i tried to change appearance and i spammed the 3k button to change and now i have this problem (pic related), and i can't but anything or do anything i have negative money. Can someone do something for me ? Can i get back all the money i lost ? Sorry for the bad english bros !

C9ItwTHXcAA8Woe.jpg

oui.jpg

 

On 4/20/2017 at 9:25 AM, rnony4 said:

hello . can you help me with  ? 

i ask help about 2 weeks

steamacc monyanya

dddd.JPG

 

On 4/20/2017 at 1:09 PM, BennyRiot said:

If you pay to change your appearance and spam the button to confirm it, it will let you go into the negative with your bp.

 

On 5/7/2017 at 3:22 AM, Charlesman30 said:

I was changing my character design then tried to press the ok button but it wouldn't work. I pressed it several times to see if it would work but it didn't. Shortly after, the two reconnect buttons showed up, so I reconnected. It was then that I saw I had nearly -6000 BP. Apparently it registered the times I clicked ok, but didn't respond. If possible, I would hope for my BP to be reset as this will take like 20-30 games to get back to zero with my skill.

negative ghost rider.jpg

 

On 5/7/2017 at 4:00 PM, Smeewth said:

Hello,

 

I got caught in a negative amount of points due to a bug happening when changing your appearance.

Here's a picture below:

 

kE6TDko.jpg

 

Is there any chance that I can get the 3k points compensated because I've somehow spent 6k points on an appearance change..

 

Regards,

Smoothicles.

 

On 5/9/2017 at 6:54 PM, Skeletor said:

Bug Description:
I was changing the appearance of my character. When I finished I clicked the accept button. Nothing happened so I clicked again. The change went through and I lost 3000 BP.

Date Seen:
Today, 3 hours before this post.

Server: 
Production server.

Troubleshooting Attempted:
I tried playing a game and restarting the client to see if it's a client-side bug. Neither helped.

Other Information:
Not much else to provide.

Launch Options:
None.

 

System specs not really relevant for this bug I think. I would appreciate restoring my 3000 BP.

Good luck with bug squashing!

bug.png

 

On 5/23/2017 at 10:47 AM, Thefall26 said:

I spammed the change button to change how your character looks and this happened 

unknown (2).png

 

On 5/29/2017 at 0:10 PM, GlttAbd said:

Bug Description:
Negative balance of BP ( -18,108 BP)

Date Seen:

Yesterday and also checked just a few moments ago to confirm

Troubleshooting Attempted:

I clicked the appearance change button multiple times as it wasn't working intially. 

Other Information:

Steam Account: aetern1tas

 

 

negativebp.png

 

On 5/29/2017 at 8:59 PM, litkowski said:

I was changing my player's appearance the other day, I had around 3k BP. When I chose the appearance I liked, I clicked ok, and it seemed like nothing happened. So, naturally, I spammed the "ok" button a jillion times. Is there any way that you could just reset me back to 0? See picture for evidence.

Capture.PNG

 

On 6/18/2017 at 10:08 PM, Mithrandir said:

need help for same problem.

 

20170618164124_1.jpg

20170618210217_1.jpg

 

On 6/19/2017 at 8:43 PM, smithpoq said:

This past weekend, I got enough points (3000) to change my character look. There was a delay while trying to do so and I kept clicking on 'purchase'. Eventually the game caught up and I ended up with -23,000 currency. While funny at first (declaring in game bankruptcy), it's a little annoying now since I've been getting some pretty healthy scoring rounds since and it's just contributing to the debt I owe. 

Steam ID - smithpoq

 

On 6/21/2017 at 2:38 AM, cMx3 said:

My money is negative man some one help me :c 

I love this game but a need help Screenshot_1.png.24de69668d2ae0d4c71b0cd899994b5a.png

 

On 6/22/2017 at 7:40 AM, Conservativo said:

To whom it may concern,

a few days ago, I decided to change my character's appearance by spending 3000 bp. However, because of some sort of lags that I went through, now I have -44000 bp. I belive I pressed spend 3000 bp button like 10-20 times after changing the appearance.

Let me know if you guys can solve this issue.

I have attached the picture.

제목 없음.png

 

On 6/22/2017 at 10:26 AM, TheJackCold said:

After trying to change my appearence game frozen and i clicked change appearence a couple of time cause didint know if it frozen or just lagging a bit. After that freeze i have -158000 BP currency and its just ruined any interest of playing the game for me. I would like to take some attention of mods, admins or devs on that problem cause many players keep getting that. 158k is too much. It would be very nice if devs could whipe BP currency of players with negative balance or smth.

http://steamcommunity.com/sharedfiles/filedetails/?id=952523570 link on steam screenshot

Screenshot_1.png

 

On 6/23/2017 at 5:35 PM, killrexxx said:

I sent in a support ticket for this 3 weeks ago and they just emailed me back about 15 minutes ago saying to post here. But here's the issue...

  "I went to spend 3000 points to change my character. I picked the new one and when I went to finalize it it was frozen or something so i clicked it multiple times and it charged me a ton of reward points that put me into the negative. I did it 4 or 5 times and now have over -12,000 points. I would really appreciate it if you guys could fix this for me! "

 

On 6/25/2017 at 1:18 PM, BNLambogini said:

While in the change apperance menu i selected my character change but I didn't notice the change go through so i spammed the "x3000 ok" button. After spamming the button I realized that I had a negative point balance. Even after I restarted my game I still had a negative point balance. Now when I earn points in games it just adds to the negative balance. So now I cant buy any cases and I will have to get over 14,000 points to get my balance over the negative. I have added screenshots to prove. One of the photos was right after it happened, and the second photo was after a few games. Please help me thank you!

20170621193903_1.jpg

20170625115840_1.jpg

 

On 6/26/2017 at 8:04 PM, LeeeRoyyb said:

Hello , not sure if this is right place to post this but anyways. i was changing my character. and I wasn't sure if it completed or not. So i double clicked (OK) and it gave me - BP. Is there anyway i can fix this or what? thanks..    

asdasdasda.png

 

On 6/27/2017 at 4:46 AM, bedwyr said:

I have a negative BP I wanted to change apearance and after I did that I had - 17k BP points. I started with 3k.

Bugwith BP PUBG.jpg

 

On 6/27/2017 at 11:57 AM, bedwyr said:

Got the same problem guys

Bugwith BP PUBG.jpg

 

On 6/29/2017 at 3:16 AM, Tesserac_T said:

I started at 3,003 points, the game lagged and didn't respond when I clicked "ok" so I clicked a few more times, restarted the game and now I'm at -11,997 credits...

-11997.jpg

 

On 6/29/2017 at 8:10 AM, Geezmo said:

After I went to click the confirm button, it wouldn't work. A while later my appearance confirmed, and I was subtracted 6000 BP. As I only had 3001 BP I now have -2.999 (Plus whatever I've won since then).9295f39710bf511f26f1a50cc09b0b8e.png.c309a485fa9284ddfe4946265ff6f85c.png

 

On 7/3/2017 at 11:32 AM, FANTAE said:

I don't speak english but i need your help because my bp is -6000bp

when i change  my character disappear my all bp and -6000bp

 

but know, played many games and recover myself  6000bp

 

so i need recover my 6000bp... 

 

Steam ID : hty5020

PUBG ID : Fantae

 

*ps

First pic date - 06/29/17

Second pic date - 07/02/17

595a62f605c97_Desktop2017_06.29-16_38_13_01.png.f3bcd98524aa3e664074f7dcf37e2860.png595a62fb25ef0_Desktop2017_07.02-13_03.32_03.png.b8fa2b27c0402ebc70d7d95c0f3c6183.png

 

On 7/3/2017 at 2:33 PM, Nickeragua said:

I was recreating my character for 3000bp. I clicked okay a few times because it was lagging and now I have -14k bp. What can I do? Can this be reset?

Screenshot:

w9ysnMJ.jpg

 

On 7/4/2017 at 6:01 PM, iTHEKINGi said:

Hey guys ,

my following problem is that my money in pubg is in a minus balance reason for that is -> I clicking like a thousand times on the look like changer which cost 3k per change ... the thing is I just change my chracter once but klicking like a idiot on the button .. so if u want to see the bug just clicking on ss on my chracter I am was in the beginnin -average -21k now iam on arround 17k if I win games I still can ,,plus,, my ammount of ingame money

I hope u can help me

your sincerely iThekingi

http://steamcommunity.com/sharedfiles/filedetails/?id=964600831 ico_external_link.gif

photolink of the minus ...

 

On 7/4/2017 at 6:03 PM, R4zer_1337 said:

Why i have -1.521 Money after Player Change ? before i Change my Player i have 3.000 Money

20170705000156_1.jpg

 

On 7/4/2017 at 7:10 PM, Relias said:

I have had this ISSUE FOR WAY TO LONG!!! II have sent in a report I have posted on steam now I am posting here this is crazy man I did a character customization when i hit confirm it didn't change my character the right way and it put me NEGATIVE 28k POINTS I assumed it would have been fixed IM STILL -15K and have my screen shot showing -17k THIS IS CRAZY AND VERY UNFAIR ive earned OVER 13K POINTS AND HAVE NOTHING TO SHOW BUT A NEGATIVE BALANCE THIS NEEDS TO BE FIXED!!!! I OPENED MY TICKET THROUGH THE SUPPORT SYSTEM OVER A WEEK AGO AND HAVE HERD NOTHING! 578080_screenshots_20170629184631_1.jpg.5a694a37b5126d0b1a9b8994e5ffb57a.jpg

 

On 7/6/2017 at 2:31 AM, Piffrock said:

I recently did a character change which cost, as we know, 3k BP points. At the time I did the change, I had 4k BP points. After the customization, it put me to -3k BP points. It has not fixed it self. Each game I play, my negative total lessens, but this is frustrating AF. I am almost out the negative, but i want to be reimbursed for points that should have been in my bank. I should be at 3k again by now. Anyone have any suggestions?

 

On 7/7/2017 at 8:59 AM, Jack Chen said:

Account ID:chengqi900 with 3000BP changed the role, more points, a few mouse gold coins appear, -56000BP BUG game can not play

QQ图片20170707205738.png

555.png

 

On 7/7/2017 at 3:15 PM, Becks@@ said:

Hi, i have recently change apparence for 3000 BP but now i have -2400 BP... i hope i have not to win 100 for reach 0 BP xD

IMG_20170705_210730.jpg

jwfDaWr.jpg

 

On 7/8/2017 at 0:08 AM, LowTierHusbando said:

A few games ago I attempted to use the 'change appearance' feature to see how it'd look in-game. After clicking on the button after finalizing my game had frozen and out of panic I had hit the confirm button whilst it was frozen/loading and once it booted my back to the main play game screen with -8,000 credits. I tried refreshing to see if it'd send me back to neutral, and played a game, but it seems like the negative credit's is legitimate. I also cant seem to purchase anything else either as it will bring up a 'not enough bp'. Figured i'd just bring it up on the bug forum as I didn't see any posts for it as far as my quick search went and see if there was any fix. If not I'll keep chipping away at the debt!

4d9e64d39aab2be25093b4feb3c14673.png

7325d31def64563c57b1ef5eeb306092.png

Please Direct Message PUBG FWG on these forums a screen shot of your current negative BP. He will be able to provide further assistance. Thank you for your patience. 

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