Jump to content
PUBG_Hawkinz

Known Issues - Updated 01/01/2019

Recommended Posts

Hello players,
 
Below is the list of issues that are under investigation or scheduled to be fixed.

Map-related issues are generally not included in this list, but please be advised that these also continue to be under investigation, scheduled to be fixed, and ultimately resolved. Every piece of player feedback and report received is extremely helpful in this endeavor.


We will be sure to share the ongoing progress of the issues that are most frequently reported. 

 

Resolved Issues
These are issues which were patched on the live server from the “Scheduled To Be Fixed” category

  • The game starts in fullscreen borderless, even though the setting has been set to fullscreen
  • Player is able to get stuck on a narrow door opening of an unreachable area in Trevno
  • Players are able to walk through a specific wall of a house in Pilnec

 

Scheduled To Be Fixed

These issues have been already resolved. They will be applied in an upcoming live server patch.

  • Decimal places on ammo can cause players to pick up different amounts depending on the stack size
  • If the keybinds for crouching and seat changing are set to the same key, casting time for actions such as painkiller cast time gets canceled when the crouch button is pressed
  • Jumping over snow surfaces leaves no footprints
  • Top and bottom part of the lobby screen are cut off on 32:9 aspect ratio resolutions
  • Players are unintentionally able to walk through a specific wall of a building in Vikendi
  • UI text for the Level 2 Military Military Medic helmet is incorrectly written as Level 3.
  • When switching between weapons quickly, the gun UI can intermittently overlap.
  • Specific concrete wall doesn’t fully render in Vikendi 
  • Floating rocks in an area near Canra 
  • Certain black iron fences in Vikendi don't allow players' bullets to pass through
  • Grass floating above the ground in an area near Podosto
  • Players can get stuck between a specific set of rocks near Goroka
  • Rocks floating above the ground near Volnova
     

 

Under Investigation / Fix In Progress

These are issues that are under investigation or in the process of being resolved

  • When spamming prone, the camera position changes unexpectedly and the character can stand up while sliding
  • Sometimes a tree can appear not completely rendered from a distance, resulting in the player behind the tree being exposed
  • When ADSing while prone next to grass/leaves, they clip through the gun sights
  • When watching the death cam, in some instances the game will crash
  • In rare instances, players are unable to loot any weapons from world spawns
  • Players can occasionally get stuck while moving up stairs, while too close to the wall
  • When proning with the QBU equipped and then holstering the weapon, the bipod remains deployed.
  • The sound coming from some of the objects in Sanhok is different to how it should sound
  • When players start the match before skins are fully loaded in the lobby, the player will only be wearing underwear when the match starts
  • When standing on a balcony at Paradise Resort, the player's shadow casts on the wall beneath the balcony 
  • In very rare instances, a player will land and be unable to loot any items. To other players, it appears as if you are stuck in the exact location you landed, not moving.
  • Some of the fences in Sanhok only allows bullets to pass through one side
  • After the match ends and returns to the lobby, the lobby screen displays abnormally
  • Power transmission tower in Erangel looks penetrable, although bullets cannot pass through
  • Players can go through a wall inside a specific building on Erangel
  • Players can throw grenades through the ceiling in certain building in Sanhok
  • If players enable the additional anticheat solution and enter the game, their settings are reset.
  • Objects are missing inside a specific building in Sanhok
  • When players are aim firing (soft-aiming) in TPP and back up against an object, the camera constantly jitters
  • In some instances the camera POV shakes uncontrollably when on a boat
  • When colliding with a particular building in Erangel while driving a UAZ, the vehicle gets stuck in the building and explodes
  • When colliding with a particular fence in Erangel while driving a UAZ, the vehicle gets stuck in the fence and explodes
  • The character can be placed on an invisible wall above railing of a specific building in Erangel
  • The character becomes stuck in-between rocks and becomes unable to move in certain location of Erangel
  • One building in Miramar has two doors in the same place
  • Some of the areas in the world shine abnormally bright
  • In rare instances,  vehicles flip upside down simply upon entering them
  • When the bow (front) of the boat lifts upwards when driving, the bow will then remain lifted.
  • Players can go underground when standing on a certain spot in the training area
  • Some objects in Casino (Pecado area) don't render at certain distances
  • In rare instances, players can be flung into the air when their model interacts with an object
  • In some specific scenarios, parachutes can remain suspended high in the air and cause the shoot to be cut automatically, with the player falling to the ground
  • In some instances player models can shoot into the air or disappear upon death
  • When getting off a bike while inside a shack, the player is ejected outside of the shack.
  • The player becomes stuck on the stairs in a certain building in Erangel
  • Max item capacity can be exceeded when replacing equipped throwable which has a heavier variant
  • Impossible to get up close to a stone in Sanhok
  • Impossible to change a key when using Slovak / Czech keyboard
  • Player can get stuck while crouch walking next to a train cart in Coal Mine, Vikendi
  • A specific area in Cosmodrome (Vikendi) has no collision and invisible floors that players are unable to pass through
  • Players are sometimes unable to get on a bike when pressing the F button
  • When jumping onto a specific position of a snowmobile with passengers, players can remain on the vehicle without being forced off
  • Certain objects inside buildings in the Coal Mine area appear invisible when zoomed into with a scope from distance
  • Some buildings near Sawmill area are not displayed on the map
  • Stuck spot between certain rocks near Milnar
  • Helmets and vests with 0 durability sometimes appear as still equipped on the character
  • Blue dot notification sometimes does not appear over a mission category when a mission is completed
  • Rapidly switching weapons sometimes causes the UI to overlap
  • Matchmaking estimated waiting time sometimes appears as "-" (negative)
  • When clicking mouse wheel button in the lobby, the menu at the top of the screen displays incorrectly
  • Certain stairs overlap with a wall of a building in Campo Militar
  • Parts of some fences in certain areas are invisible
  • East of castle, a rock model doesn't render and can be walked through
  • Occasionally when switching weapons after throwing a grenade, weapons will switch continuously or not equip
  • Sometimes when spectating a player during ADS, the point of view is incorrect 
  • A certain house in the Sawmill region has flowers growing through the floor 
  • Players can get stuck between objects in Dino Park's maze 
  • Certain tables holding items in training mode are not spawning
  • Players can get stuck between some log piles in Sawmill (Vikendi)
  • When using the replay editor and adding a keyframe while paused, only 1 second of the replay is played after resuming the replay
  • Some snow is floating above the ground near a specific bridge on Vikendi
  • There is an untextured floating block in the sky on Camp Jackall (Training Mode)
  • Survivor Pass mission requiring players come to a complete stop in their vehicle inside the redzone sometimes doesn’t complete, even when done correctly
     
 

 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact Customer Support

  • In the lobby, the BP appears as N/A and the message "Matchmaking Failed" is displayed
    • Please contact customer support with screenshots of your own lobby. The issue is due to an issue with inventory information
  • BP appears as "-"
    • Sometimes when the server is unstable, actions that consume BP such as character customization are made multiple times in a series, consuming a large. Please take a screenshot of your lobby and contact customer support


Please note:

*It may take some time for the resolved issues to be reflected on the live servers.

*There could be issues under investigation or being resolved that are not included in the list above.

*Some issues or bugs that appeared after the latest update may have been excluded from the lists to prevent potential abuse.

*Please report any other issue or bug to Customer Support.

Share this post


Link to post
Share on other sites

Previous Known Issues lists:

Archived Known Issues List 01/09/2019

Spoiler

Resolved Issues
These are issues which were patched on the live server from the “Scheduled To Be Fixed” category

  • Player is able to get stuck on a narrow door opening of an unreachable area in Trevno

 

Scheduled To Be Fixed

These issues have been already resolved. They will be applied in an upcoming live server patch.

  • Decimal places on ammo can cause players to pick up different amounts depending on the stack size
  • If the keybinds for crouching and seat changing are set to the same key, casting time for actions such as painkiller cast time gets canceled when the crouch button is pressed
  • Jumping over snow surfaces leaves no footprints
  • Players are able to walk through a specific wall of a house in Pilnec
  • Top and bottom part of the lobby screen are cut off on 32:9 aspect ratio resolutions

 

Under Investigation / Fix In Progress

These are issues that are under investigation or in the process of being resolved

  • When spamming prone, the camera position changes unexpectedly and the character can stand up while sliding
  • Sometimes a tree can appear not completely rendered from a distance, resulting in the player behind the tree being exposed
  • When ADSing while prone next to grass/leaves, they clip through the gun sights
  • When watching the death cam, in some instances the game will crash
  • In rare instances, players are unable to loot any weapons from world spawns
  • Players can occasionally get stuck while moving up stairs, while too close to the wall
  • When proning with the QBU equipped and then holstering the weapon, the bipod remains deployed.
  • The sound coming from some of the objects in Sanhok is different to how it should sound
  • When players start the match before skins are fully loaded in the lobby, the player will only be wearing underwear when the match starts
  • When standing on a balcony at Paradise Resort, the player's shadow casts on the wall beneath the balcony 
  • In very rare instances, a player will land and be unable to loot any items. To other players, it appears as if you are stuck in the exact location you landed, not moving.
  • Some of the fences in Sanhok only allows bullets to pass through one side
  • After the match ends and returns to the lobby, the lobby screen displays abnormally
  • Power transmission tower in Erangel looks penetrable, although bullets cannot pass through
  • Players can go through a wall inside a specific building on Erangel
  • Players can throw grenades through the ceiling in certain building in Sanhok
  • If players enable the additional anticheat solution and enter the game, their settings are reset.
  • Objects are missing inside a specific building in Sanhok
  • When players are aim firing (soft-aiming) in TPP and back up against an object, the camera constantly jitters
  • In some instances the camera POV shakes uncontrollably when on a boat
  • When colliding with a particular building in Erangel while driving a UAZ, the vehicle gets stuck in the building and explodes
  • When colliding with a particular fence in Erangel while driving a UAZ, the vehicle gets stuck in the fence and explodes
  • The character can be placed on an invisible wall above railing of a specific building in Erangel
  • The character becomes stuck in-between rocks and becomes unable to move in certain location of Erangel
  • One building in Miramar has two doors in the same place
  • Some of the areas in the world shine abnormally bright
  • In rare instances,  vehicles flip upside down simply upon entering them
  • When the bow (front) of the boat lifts upwards when driving, the bow will then remain lifted.
  • Players can go underground when standing on a certain spot in the training area
  • Some objects in Casino (Pecado area) don't render at certain distances
  • In rare instances, players can be flung into the air when their model interacts with an object
  • In some specific scenarios, parachutes can remain suspended high in the air and cause the shoot to be cut automatically, with the player falling to the ground
  • In some instances player models can shoot into the air or disappear upon death
  • When getting off a bike while inside a shack, the player is ejected outside of the shack.
  • The player becomes stuck on the stairs in a certain building in Erangel
  • Max item capacity can be exceeded when replacing equipped throwable which has a heavier variant
  • Impossible to get up close to a stone in Sanhok
  • Impossible to change a key when using Slovak / Czech keyboard
  • Player can get stuck while crouch walking next to a train cart in Coal Mine, Vikendi
  • A specific area in Cosmodrome (Vikendi) has no collision and invisible floors that players are unable to pass through
  • Players are sometimes unable to get on a bike when pressing the F button
  • When jumping onto a specific position of a snowmobile with passengers, players can remain on the vehicle without being forced off
  • Certain objects inside buildings in the Coal Mine area appear invisible when zoomed into with a scope from distance
  • Some buildings near Sawmill area are not displayed on the map
  • Stuck spot between certain rocks near Milnar
  • Helmets and vests with 0 durability sometimes appear as still equipped on the character
  • Blue dot notification sometimes does not appear over a mission category when a mission is completed
  • Rapidly switching weapons sometimes causes the UI to overlap
  • Matchmaking estimated waiting time sometimes appears as "-" (negative)
  • When clicking mouse wheel button in the lobby, the menu at the top of the screen displays incorrectly
  • Certain stairs overlap with a wall of a building in Campo Militar
  • Parts of some fences in certain areas are invisible
  • East of castle, a rock model doesn't render and can be walked through
  • Occasionally when switching weapons after throwing a grenade, weapons will switch continuously or not equip
  • Sometimes when spectating a player during ADS, the point of view is incorrect 
  • A certain house in the Sawmill region has flowers growing through the floor 
  • Floating rocks in an area near Canra 
  • Players can get stuck between objects in Dino Park's maze 
  • Certain tables holding items in training mode are not spawning
 

 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact Customer Support

  • In the lobby, the BP appears as N/A and the message "Matchmaking Failed" is displayed
    • Please contact customer support with screenshots of your own lobby. The issue is due to an issue with inventory information
  • BP appears as "-"
    • Sometimes when the server is unstable, actions that consume BP such as character customization are made multiple times in a series, consuming a large. Please take a screenshot of your lobby and contact customer support


Please note:

*It may take some time for the resolved issues to be reflected on the live servers.

*There could be issues under investigation or being resolved that are not included in the list above.

*Some issues or bugs that appeared after the latest update may have been excluded from the lists to prevent potential abuse.

*Please report any other issue or bug to Customer Support.



Archived Known Issues List 01/01/2019

Spoiler

Resolved Issues
These are issues which were patched on the live server from the “Scheduled To Be Fixed” category

 

  • Throwing a grenade with [insert weapons] or [insert weapons], it is not thrown or falls into place
  • Game start button is not shown intermittently in test server lobby
  • When the mouse cursor is positioned to the right of the system menu button, the button is not able to be pressed
  • Players can walk through a specific rocket model in Cosmodrome (Vikendi)
  • When going up the stairs in Winery, Vikendi, player collides with an invisible object
  • Collision with the window frame occurs at certain stairs in Movatra, Vikendi
  • Indoor lighting in certain buildings is flashing stronger when looked from outside
  • Floating fence at a certain location near Peshkova
  • Players are able to pass through a blocked door without collision at Castle
  • Floating rocks in certain areas around Peshkova
  • All teammates are ready in the lobby, but matchmaking does not start
  • When the party leader clicks the top menu while in a party, the ready status of teammates is cancelled
  • Parts of some fences in certain areas are invisible

 

Scheduled To Be Fixed

These issues have been already resolved. They will be applied in an upcoming live server patch.

 

  • An issue in which a bullet cannot be obtained with a character's limit remaining
  • If the keybinds for crouching and seat changing are set to the same key, casting time for actions, such as painkiller cast time, gets canceled when the crouch button is pressed
  • Jumping over snow surfaces leaves no footprints


Under Investigation / Fix In Progress

These are issues that are under investigation or in the process of being resolved

 

  • When spamming prone, thecamera position changes unexpectedly and the character can stand up while sliding
  • Sometimes a tree can appear not completely rendered from a distance, resulting in the player behind the tree being exposed
  • When ADSing while prone next to grass/leaves, they clip through the gun sights
  • When watching the death cam, in some instances the game will crash
  • In rare instances, players are unable to loot any weapons from world spawns
  • Players can occasionally get stuck while moving up stairs, while too close to the wall
  • When proning with the QBU equipped and then holstering the weapon, the bipod remains deployed.
  • Top and bottom part of the lobby screen are cut off on 32:9 aspect ratio resolutions
  • The sound coming from some of the objects in Sanhok is different to how it should sound
  • When players start the match before skins are fully loaded in the lobby, the player will only be wearing underwear when the match starts
  • When standing on a balcony at Paradise Resort, the player's shadow casts on the wall beneath the balcony 
  • In very rare instances, a player will land and be unable to loot any items. To other players, it appears as if you are stuck in the exact location you landed, not moving.
  • Some of the fences in Sanhok only allows bullets to pass through one side
  • After the match ends and returns to the lobby, the lobby screen displays abnormally
  • Power transmission tower in Erangel looks penetrable, although bullets cannot pass through
  • Players can go through a wall inside a specific building on Erangel
  • Players can throw grenades through the ceiling in certain building in Sanhok
  • If players enable the additional anticheat solution and enter the game, their settings are reset.
  • Objects are missing inside a specific building in Sanhok
  • When players are aim firing (soft-aiming) in TPP and back up against an object, the camera constantly jitters
  • In some instances the camera POV shakes uncontrollably when on a boat
  • When colliding with a particular building in Erangel while driving a UAZ, the vehicle gets stuck in the building and explodes
  • When colliding with a particular fence in Erangel while driving a UAZ, the vehicle gets stuck in the fence and explodes
  • The character can be placed on an invisible wall above railing of a specific building in Erangel
  • The character becomes stuck in-between rocks and becomes unable to move in certain location of Erangel
  • One building in Miramar has two doors in the same place
  • Some of the areas in the world shine abnormally bright
  • In rare instances,  vehicles flip upside down simply upon entering them
  • When the bow (front) of the boat lifts upwards when driving, the bow will then remain lifted.
  • Players can go underground when standing on a certain spot in the training area
  • Some objects in Casino (Pecado area) don't render at certain distances
  • In rare instances, players can be flung into the air when their model interacts with an object
  • In some specific scenarios, parachutes can remain suspended high in the air and cause the shoot to be cut automatically, with the player falling to the ground
  • In some instances player models can shoot into the air or disappear upon death
  • When getting off a bike while inside a shack, the player is ejected outside of the shack.
  • The player becomes stuck on the stairs in a certain building in Erangel
  • Max item capacity can be exceeded when replacing equipped throwable which has a heavier variant
  • Impossible to get up close to a stone in Sanhok
  • Impossible to change a key when using Slovak / Czech keyboard
  • Player can get stuck while crouch walking next to a train cart in Coal Mine, Vikendi
  • A specific area in Cosmodrome (Vikendi) has no collision and invisible floors that players are unable to pass through
  • Players are sometimes unable to get on a bike when pressing the F button
  • When jumping onto a specific position of a snowmobile with passengers, players can remain on the vehicle without being forced off
  • Certain objects inside buildings in the Coal Mine area appear invisible when zoomed into with a scope from distance
  • Some buildings near Sawmill area are not displayed on the map
  • Stuck spot between certain rocks near Milnar
  • Player is able to get stuck on a narrow door opening of an unreachable area in Trevno
  • Helmets and vests with 0 durability sometimes appear as still equipped on the character
  • Blue dot notification sometimes does not appear over a mission category when a mission is completed
  • Rapidly switching weapons sometimes causes the UI to overlap
  • Matchmaking estimated waiting time sometimes appears as "-" (negative)
  • When clicking mouse wheel button in the lobby, the menu at the top of the screen displays incorrectly
  • Certain stairs overlap with a wall of a building in Campo Militar

 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact Customer Support

  • In the lobby, the BP appears as N/A and the message "Matchmaking Failed" is displayed
    • Please contact customer support with screenshots of your own lobby. The issue is due to an issue with inventory information
  • BP appears as "-"
    • Sometimes when the server is unstable, actions that consume BP such as character customization are made multiple times in a series, consuming a large. Please take a screenshot of your lobby and contact customer support


Please note:

*It may take some time for the resolved issues to be reflected on the live servers.

*There could be issues under investigation or being resolved that are not included in the list above.

*Some issues or bugs that appeared after the latest update may have been excluded from the lists to prevent potential abuse.

*Please report any other issue or bug to Customer Support.

 

Archived Known Issues List 12/18/2018

 

Spoiler

Resolved Issues
These are issues which were patched on the live server from the “Scheduled To Be Fixed” category

 

  • Care packages sometimes drop outside of the playable area
  • When a player dies and gets revived in War Node, the skull icon remains above the revived teammate
  • Players are able to hit enemies with melee weapons through walls
  • When using 21:9 aspect ratio, the out-game lobby doesn't display correctly, with black bars being shown
  • When in roughly knee deep water, players will be unable to lean.
  • Even while the game is muted using the in-game function, a low sound output is still audible. 
  • Unable to cycle through reticles of sights attached to the Crossbow
  • In some instances the fullscreen message pop-up window in the lobby doesn't display text
  • Festive Striped Scarf (Red) overlaps with certain jackets

 

Scheduled To Be Fixed

These issues have been already resolved. They will be applied in an upcoming live server patch.

 

  • When clicking mouse wheel button in the lobby, the menu at the top of the screen displays incorrectly
  • When throwing a grenade then quickly switching weapons, the grenade will fall in place or remain stuck in hand
  • Game start button is sometimes not shown in the test server lobby
  • When the mouse cursor is positioned to the right of the system menu button, the button is not able to be pressed
  • an issue in which a bullet cannot be obtained with a character's limit remaining
  • If the keybinds for crouching and seat changing are set to the same key, casting time for actions, such as painkiller cast time, gets canceled when the crouch button is pressed
  • Players can walk through a specific rocket model in Cosmodrome (Vikendi)
  • When going up the stairs in Winery, Vikendi, player collides with an invisible object
  • Collision with the window frame occurs at certain stairs in Movatra, Vikendi


Under Investigation / Fix In Progress

These are issues that are under investigation or in the process of being resolved

 

  • When spamming prone, the camera position changes unexpectedly and the character can stand up while sliding
  • Sometimes a tree can appear not completely rendered from a distance, resulting in the player behind the tree being exposed
  • When ADSing while prone next to grass/leaves, they clip through the gun sights
  • When watching the death cam, in some instances the game will crash
  • In rare instances, players are unable to loot any weapons from world spawns
  • Players can occasionally get stuck while moving up stairs, while too close to the wall
  • When proning with the QBU equipped and then holstering the weapon, the bipod remains deployed.
  • Top and bottom part of the lobby screen are cut off on 32:9 aspect ratio resolutions
  • The sound coming from some of the objects in Sanhok is different to how it should sound
  • When players start the match before skins are fully loaded in the lobby, the player will only be wearing underwear when the match starts
  • When standing on a balcony at Paradise Resort, the player's shadow casts on the wall beneath the balcony 
  • In very rare instances, a player will land and be unable to loot any items. To other players, it appears as if you are stuck in the exact location you landed, not moving.
  • Some of the fences in Sanhok only allows bullets to pass through one side
  • After the match ends and returns to the lobby, the lobby screen displays abnormally
  • Power transmission tower in Erangel looks penetrable, although bullets cannot pass through
  • Players can go through a wall inside a specific building on Erangel
  • Players can throw grenades through the ceiling in certain building in Sanhok
  • If players enable the additional anticheat solution and enter the game, their settings are reset.
  • Objects are missing inside a specific building in Sanhok
  • When players are aim firing (soft-aiming) in TPP and back up against an object, the camera constantly jitters
  • All teammates are ready in the lobby, but matchmaking does not start
  • In some instances the camera POV shakes uncontrollably when on a boat
  • When colliding with a particular building in Erangel while driving a UAZ, the vehicle gets stuck in the building and explodes
  • When colliding with a particular fence in Erangel while driving a UAZ, the vehicle gets stuck in the fence and explodes
  • The character can be placed on an invisible wall above railing of a specific building in Erangel
  • The character becomes stuck in-between rocks and becomes unable to move in certain location of Erangel
  • One building in Miramar has two doors in the same place
  • Some of the areas in the world shine abnormally bright
  • When the party leader clicks the top menu while in a party, the ready status of teammates is cancelled
  • In rare instances,  vehicles flip upside down simply upon entering them
  • When the bow (front) of the boat lifts upwards when driving, the bow will then remain lifted.
  • Players can go underground when standing on a certain spot in the training area
  • Some objects in Casino (Pecado area) don't render at certain distances
  • In rare instances, players can be flung into the air when their model interacts with an object
  • In some specific scenarios, parachutes can remain suspended high in the air and cause the shoot to be cut automatically, with the player falling to the ground
  • In some instances player models can shoot into the air or disappear upon death
  • When getting off a bike while inside a shack, the player is ejected outside of the shack.
  • The player becomes stuck on the stairs in a certain building in Erangel
  • Max item capacity can be exceeded when replacing equipped throwable which has a heavier variant
  • Impossible to get up close to a stone in Sanhok
  • Impossible to change a key when using Slovak / Czech keyboard
  • Player can get stuck while crouch walking next to a train cart in Coal Mine, Vikendi
  • A specific area in Cosmodrome (Vikendi) has no collision and invisible floors that players are unable to pass through
  • Players are sometimes unable to get on a bike when pressing the F button
  • When jumping onto a specific position of a snowmobile with passengers, players can remain on the vehicle without being forced off
     

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact Customer Support

  • In the lobby, the BP appears as N/A and the message "Matchmaking Failed" is displayed
    • Please contact customer support with screenshots of your own lobby. The issue is due to an issue with inventory information
  • BP appears as "-"
    • Sometimes when the server is unstable, actions that consume BP such as character customization are made multiple times in a series, consuming a large. Please take a screenshot of your lobby and contact customer support


Please note:

*It may take some time for the resolved issues to be reflected on the live servers.

*There could be issues under investigation or being resolved that are not included in the list above.

*Some issues or bugs that appeared after the latest update may have been excluded from the lists to prevent potential abuse.

*Please report any other issue or bug to Customer Support.


Archived Known Issues List 12/13/2018

Spoiler

Hello players,
 
Below is the list of issues that are under investigation or scheduled to be fixed.

Map-related issues are generally not included in this list, but please be advised that these also continue to be under investigation, scheduled to be fixed, and ultimately resolved. Every piece of player feedback and report received is extremely helpful in this endeavor.


We will be sure to share the ongoing progress of the issues that are most frequently reported. 

 

Resolved Issues
These are issues which were patched on the live server from the “Scheduled To Be Fixed” category

 

  • Players are unable to get on a motorcycle when it is leaning on a wall/object
  • Care packages sometimes drop outside of the playable area
  • When using 21:9 aspect ratio, the out-game lobby doesn't display correctly, with black bars being shown
  • Unable to cycle through reticles of sights attached to the Crossbow
  • When in roughly knee deep water, players will be unable to lean.

 

Scheduled To Be Fixed

These issues have been already resolved. They will be applied in an upcoming live server patch.

  • When clicking mouse wheel button in the lobby, the menu at the top of the screen displays incorrectly
  • When a player dies and gets revived in War Node, the skull icon is remains above the revived teammate
  • Players are able to hit enemies with melee weapons through walls
  • Even while the game is muted using the in-game function, a low sound output is still audible. 
  • Festive Striped Scarf (Red) overlaps with certain jackets
  • Some objects in Casino (Pecado area) don't render at certain distances
  • When the mouse cursor is positioned to the right of the system menu button, the button is not able to be pressed

 

 


Under Investigation / Fix In Progress

These are issues that are under investigation or in the process of being resolved

  • When spamming prone, the camera position changes unexpectedly and the character can stand up while sliding
  • Sometimes a tree can appear not completely rendered from a distance, resulting in the player behind the tree being exposed
  • When ADSing while prone next to grass/leaves, they clip through the gun sights
  • When watching the death cam, in some instances the game will crash
  • In rare instances, players are unable to loot any weapons from world spawns
  • Players can occasionally get stuck while moving up stairs, while too close to the wall
  • When proning with the QBU equipped and then holstering the weapon, the bipod remains deployed.
  • Top and bottom part of the lobby screen are cut off on 32:9 aspect ratio resolutions
  • The sound coming from some of the objects in Sanhok is different to how it should sound
  • When players start the match before skins are fully loaded in the lobby, the player will only be wearing underwear when the match starts
  • When standing on a balcony at Paradise Resort, the player's shadow casts on the wall beneath the balcony 
  • In very rare instances, a player will land and be unable to loot any items. To other players, it appears as if you are stuck in the exact location you landed, not moving.
  • Some of the fences in Sanhok only allows bullets to pass through one side
  • After the match ends and returns to the lobby, the lobby screen displays abnormally
  • Power transmission tower in Erangel looks penetrable, although bullets cannot pass through
  • Players can go through a wall inside a specific building on Erangel
  • Players can throw grenades through the ceiling in certain building in Sanhok
  • If players enable the additional anticheat solution and enter the game, their settings are reset.
  • Objects are missing inside a specific building in Sanhok
  • When players are aim firing (soft-aiming) in TPP and back up against an object, the camera constantly jitters
  • All teammates are ready in the lobby, but matchmaking does not start
  • In some instances the camera POV shakes uncontrollably when on a boat
  • When colliding with a particular building in Erangel while driving a UAZ, the vehicle gets stuck in the building and explodes
  • When colliding with a particular fence in Erangel while driving a UAZ, the vehicle gets stuck in the fence and explodes
  • The character can be placed on an invisible wall above railing of a specific building in Erangel
  • The character becomes stuck in-between rocks and becomes unable to move in certain location of Erangel
  • One building in Miramar has two doors in the same place
  • Some of the areas in the world shine abnormally bright
  • When the party leader clicks the top menu while in a party, the ready status of teammates is cancelled
  • In rare instances,  vehicles flip upside down simply upon entering them
  • When the bow (front) of the boat lifts upwards when driving, the bow will then remain lifted.
  • Players can go underground when standing on a certain spot in the training area
  • In rare instances, players can be flung into the air when their model interacts with an object
  • In some specific scenarios, parachutes can remain suspended high in the air and cause the shoot to be cut automatically, with the player falling to the ground
  • In some instances player models can shoot into the air or disappear upon death
  • In some instances the  full screen message pop-up window in the lobby doesn't display text
  • When getting off a bike while inside a shack, the player is ejected outside of the shack.
  • The player becomes stuck on the stairs in a certain building in Erangel
  • Max item capacity can be exceeded when replacing equipped throwable which has a heavier variant
  • Players are unable to stand up when crouched near certain rocks in Quarry, Sanhok
  • Players are unable to assign certain keybindings when using Slovak / Czech keyboard
  • n some cases the player is not able to drag an ammo stack in his inventory and receive the maximum amount if the ammo stack exceeds the amount of free space in the inventory
  • If the keybinds for crouching and seat changing are set to the same key, casting time for actions, such as painkiller cast time, gets canceled when the crouch button is pressed


 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact Customer Support

  • In the lobby, the BP appears as N/A and the message "Matchmaking Failed" is displayed
    • Please contact customer support with screenshots of your own lobby. The issue is due to an issue with inventory information
  • BP appears as "-"
    • Sometimes when the server is unstable, actions that consume BP such as character customization are made multiple times in a series, consuming a large. Please take a screenshot of your lobby and contact customer support


Please note:

*It may take some time for the resolved issues to be reflected on the live servers.

*There could be issues under investigation or being resolved that are not included in the list above.

*Some issues or bugs that appeared after the latest update may have been excluded from the lists to prevent potential abuse.

*Please report any other issue or bug to Customer Support.

 

 

Archived Known Issues List 12/06/2018

Spoiler

 

Hello players,
 
Below is the list of issues that are under investigation or scheduled to be fixed.

Map-related issues are generally not included in this list, but please be advised that these also continue to be under investigation, scheduled to be fixed, and ultimately resolved. Every piece of player feedback and report received is extremely helpful in this endeavor.


We will be sure to share the ongoing progress of the issues that are most frequently reported. 

 

Resolved Issues
These are issues which were patched on the live server from the “Scheduled To Be Fixed” category

 

 

 

Scheduled To Be Fixed

These issues have been already resolved. They will be applied in an upcoming live server patch.

  • When clicking mouse wheel button in the lobby, the menu at the top of the screen displays incorrectly
  • Care packages sometimes drop outside of the playable area
  • When a player dies and gets revived in War Mode, the skull icon is remains above the revived teammate
  • Players are able to hit enemies with melee weapons through walls
  • When using 21:9 aspect ratio, the out-game lobby doesn't display correctly, with black bars being shown
  • When in roughly knee deep water, players will be unable to lean.
  • Even while the game is muted using the in-game function, a low sound output is still audible.

 

 


Under Investigation / Fix In Progress

These are issues that are under investigation or in the process of being resolved

  • When spamming prone, the camera position changes unexpectedly and the character can stand up while sliding
  • Sometimes trees at long distances don't fully render, resulting in the player behind the tree being exposed
  • When ADSing while prone next to grass/leaves, grass will clip through the gun sights
  • When watching the death cam, in some instances the game will crash
  • In rare instances, players are unable to loot any weapons from world spawns
  • Players can occasionally get stuck while moving up stairs, when moving close to the walls
  • When proning with the QBU equipped and then holstering the weapon, the bipod remains deployed.
  • When using 32:9 aspect ratio, the out-game lobby doesn't display correctly, with black bars being shown
  • Sounds not matching the correct material that is being stepped on in Sanhok
  • When players start the match before skins are fully loaded in the lobby, the player will only be wearing underwear when the match starts
  • When standing on a balcony at Paradise Resort, the player's shadow casts on the wall beneath the balcony 
  • In very rare instances, a player will land and be unable to loot any items. To other players, it appears as if you are stuck in the exact location you landed, not moving
  • Some of the fences in Sanhok only allows bullets to pass through only one side
  • After the match ends and returns to the lobby, the lobby screen displays abnormally
  • Power transmission tower in Erangel looks penetrable, although bullets cannot pass through
  • Players can go through a wall inside a specific building on Erangel
  • Players can throw grenades through the ceiling in certain building in Sanhok
  • If players enable the additional anticheat solution and enter the game, their settings are reset.
  • Objects are missing inside a specific building in Sanhok
  • When players are aim firing (soft-aiming) in TPP and back up against an object, the camera constantly jitters
  • When all teammates are ready in the lobby, but matchmaking does not start
  • In some instances the camera POV shakes uncontrollably when on a boat
  • When colliding with a particular building in Erangel while driving a UAZ, the vehicle gets stuck in the building and explodes
  • When colliding with a particular fence in Erangel while driving a UAZ, the vehicle gets stuck in the fence and explodes
  • Players can be placed on an invisible wall above the railing of a specific building in Erangel
  • The player becomes stuck in-between rocks and becomes unable to move in certain location of Erangel
  • A certain building in Miramar has two doors added in one frame
  • Some of the areas in the world shine abnormally bright
  • When the party leader clicks the top menu while in a party, the ready status of teammates is cancelled
  • In rare instances, vehicles flip upside down upon entering them
  • When the bow (front) of the boat lifts upwards when driving, the bow will then remain lifted
  • Players can go underground while standing in a certain spot in the training area
  • Some objects in Casino (Pecado area) don't render at certain distances
  • When the mouse cursor is positioned to the right of the system menu button, the button is not able to be pressed
  • In rare instances, players can be flung into the air when their model interacts with an object
  • In some specific scenarios, parachutes can remain suspended high in the air and cause the shoot to be cut automatically, with the player falling to the ground
  • In some instances player models can shoot into the air or disappear upon death
  • Unable to cycle through reticles of sights attached to the Crossbow
  • In some instances the  full screen message pop-up window in the lobby doesn't display text
  • When getting off a bike while inside a shack, the player is ejected outside of the shack
  • The player becomes stuck on the stairs in a certain building in Erangel
  • Max item capacity can be exceeded when replacing equipped throwable which has a heavier variant


 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact Customer Support

  • In the lobby, the BP appears as N/A and the message "Matchmaking Failed" is displayed
    • Please contact customer support with screenshots of your own lobby. The issue is due to an issue with inventory information
  • BP appears as "-"
    • Sometimes when the server is unstable, actions that consume BP such as character customization are made multiple times in a series, consuming a large. Please take a screenshot of your lobby and contact customer support


Please note:

*It may take some time for the resolved issues to be reflected on the live servers.

*There could be issues under investigation or being resolved that are not included in the list above.

*Some issues or bugs that appeared after the latest update may have been excluded from the lists to prevent potential abuse.

*Please report any other issue or bug to Customer Support.

 

 
5

 

Archived Known Issues List 11/22/2018

Spoiler

 

Hello players,
 
Below is the list of issues that are under investigation or scheduled to be fixed.

Map-related issues are generally not included in this list, but please be advised that these also continue to be under investigation, scheduled to be fixed, and ultimately resolved. Every piece of player feedback and report received is extremely helpful in this endeavor.


We will be sure to share the ongoing progress of the issues that are most frequently reported. 

 

Resolved Issues
These are issues which were patched on the live server from the “Scheduled To Be Fixed” category

  • When a Tukshai rolls downhill without a driver, it can pass through characters without collision.
  • Care package drops from the plane on an angle, or flipped upside down
  • When holding a grenade, the hold text on the key guide is not translated from English
  • When pressing ESC after leaning, the leaning stance from prior to pressing escape remains
  • Visibility for green blood is better in comparison to red blood
  • When constantly toggling master volume and voice chat on/off, the framerate drops
  • Spectating the entire team of the killer by pressing page up / page down doesn't work
  • When another player dies, the dead character immediately disappears

 

 

 

Scheduled To Be Fixed

These issues have been already resolved. They will be applied in an upcoming live server patch.

  • When clicking mouse wheel button in the lobby, the menu at the top of the screen displays incorrectly
  • Care packages sometimes drop outside of the playable area
  • When a player dies and gets revived in War Node, the skull icon is remains above the revived teammate
 

 

 

Under Investigation / Fix In Progress

These are issues that are under investigation or in the process of being resolved

  • When spamming prone, thecamera position changes unexpectedly and the character can stand up while sliding
  • Sometimes a tree can appear not completely rendered from a distance, resulting in the player behind the tree being exposed
  • When ADSing while prone next to grass/leaves, they clip through the gun sights
  • When watching the death cam, in some instances the game will crash
  • In rare instances, players are unable to loot any weapons from world spawns
  • Players can occasionally get stuck while moving up stairs, while too close to the wall
  • When proning with the QBU equipped and then holstering the weapon, the bipod remains deployed.
  • Top and bottom part of the lobby screen are cut off on 32:9 aspect ratio resolutions
  • The sound coming from some of the objects in Sanhok is different to how it should sound
  • When players start the match before skins are fully loaded in the lobby, the player will only be wearing underwear when the match starts
  • When standing on a balcony at Paradise Resort, the player's shadow casts on the wall beneath the balcony 
  • In very rare instances, a player will land and be unable to loot any items. To other players, it appears as if you are stuck in the exact location you landed, not moving.
  • Some of the fences in Sanhok only allows bullets to pass through one side
  • Players are able to hit enemies with melee weapons through walls
  • After the match ends and returns to the lobby, the lobby screen displays abnormally
  • Power transmission tower in Erangel looks penetrable, although bullets cannot pass through
  • Players can go through a wall inside a specific building on Erangel
  • Players can throw grenades through the ceiling in certain building in Sanhok
  • If players enable the additional anticheat solution and enter the game, their settings are reset.
  • Objects are missing inside a specific building in Sanhok
  • When players are aim firing (soft-aiming) in TPP and back up against an object, the camera constantly jitters
  • All teammates are ready in the lobby, but matchmaking does not start
  • In some instances the camera POV shakes uncontrollably when on a boat
  • When colliding with a particular building in Erangel while driving a UAZ, the vehicle gets stuck in the building and explodes
  • When colliding with a particular fence in Erangel while driving a UAZ, the vehicle gets stuck in the fence and explodes
  • The character can be placed on an invisible wall above railing of a specific building in Erangel
  • The character becomes stuck in-between rocks and becomes unable to move in certain location of Erangel
  • One building in Miramar has two doors in the same place
  • Some of the areas in the world shine abnormally bright
  • When the party leader clicks the top menu while in a party, the ready status of teammates is cancelled
  • In rare instances,  vehicles flip upside down simply upon entering them
  • When the bow (front) of the boat lifts upwards when driving, the bow will then remain lifted.
  • Players can go underground when standing on a certain spot in the training area

 

 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact Customer Support

  • In the lobby, the BP appears as N/A and the message "Matchmaking Failed" is displayed
    • Please contact customer support with screenshots of your own lobby. The issue is due to an issue with inventory information
  • BP appears as "-"
    • Sometimes when the server is unstable, actions that consume BP such as character customization are made multiple times in a series, consuming a large. Please take a screenshot of your lobby and contact customer support


Please note:

*It may take some time for the resolved issues to be reflected on the live servers.

*There could be issues under investigation or being resolved that are not included in the list above.

*Some issues or bugs that appeared after the latest update may have been excluded from the lists to prevent potential abuse.

*Please report any other issue or bug to Customer Support.

 

 

Archived Known Issues List 11/15/2018

Spoiler

Resolved Issues
These are issues which were patched on the live server from the “Scheduled To Be Fixed” category

 

 

Scheduled To Be Fixed

These issues have been already resolved. They will be applied in the next live server patch.

 

  • When the TukShai rolls downhill by itself, it can go through the character even after they collide.
  • When the character dies, the corpse of the dead character immediately disappears
  • Care package drops on a location that players cannot reach
  • Care package drops in a tilted angle or flipped over
  • When holding a grenade, the Hold text on the key guide is not translated from English
  • When the player dies and becomes revived in warmode, the skull icon is shown on the revived teammate
  • When pressing ESC after leaning, the leaning stance continues
  • Visibility for green blood is better in comparison to red blood
  • When constantly turning master volume and voice chat on and off, the frame lowers
  • When clicking mouse wheel button in the lobby, the menu on the top displays abnormally
  • Spectating the entire team of the killer by pressing page up / page down does not work
 

 

 

Under Investigation / Fix In Progress

These are issues that are under investigation or in the process of being resolved

  • When spamming prone, camera position changes unexpectedly and character can stand up sliding
  • Sometimes a tree can appear not completely rendered from a distance, resulting in the player behind the tree being revealed
  • When ADSing while prone next to grass/leaves, they clip through the gun sights
  • When watching the death cam, in some instances the game will crash.
  • Players cannot acquire weapons that are world spawned
  • Player is getting Stuck while moving up the Stairs if he is too close to the Wall
  • When in prone and cancelling the QBU weapon, the QBU prop does not fold
  • Top and bottom part of the lobby screen are cut off on 32:9 resolution monitors
  • The sound coming from some of the objects in Sanhok is different to how it should sound
  • When players start the match before skins are not fully loaded in the lobby, the player will only be wearing underwear when the match starts
  • When standing on a balcony at Paradise Resort, the player's shadow casts on the wall beneath the balcony 
  • Player cannot pick up weapons after landing and the location of the character becomes stuck where the player originally landed
  • For some of the fences in Sanhok, one side allows bullet penetration, but other side does not
  • Able to attack other characters with melee weapons who are behind the wall
  • After the match ends and returns to the lobby, the lobby screen displays abnormally
  • Power transmission tower in Erangel looks penetrable to shoot through but bullet does not penetrate
  • Players can go through a wall of the building in Erangel
  • Players can throw grenades through the ceiling in certain building in Sanhok
  • If players enable the anticheat solution and enter the game, their settings are reset.
  • Objects are missing inside a specific building in Sanhok
  • When players are aim firing with their back to an object, the screen shakes
  • All teammates are ready in the lobby, but matchmaking does not start
  • Camera POV shakes uncontrollably when on a boat
  • When colliding with a particular building in Erangel while driving a UAZ, the vehicle gets stuck in the building and explodes
  • When colliding with a particular fence in Erangel while driving a UAZ, the vehicle gets stuck in the fence and explodes
  • The character can be placed on an invisible wall above railing of a building in Erangel
  • The character becomes stuck in-between rocks and becomes unable to move in certain location of Erangel
  • One building in Miramar has two doors in the same place
  • Some of the areas in the world shine abnormally bright
  • When the party leader presses on the top menu while in a party, the ready status of teammates is cancelled
  • When the player embarks on a vehicle, the vehicle flips up and down
  • When the front part of boat gets lifted while driving, it stays lifted
  • Players can go underground when standing on a certain spot in the training area

 

 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact Customer Support

  • In the lobby, the BP appears as N/A and the message "Matchmaking Failed" is displayed
    • Please contact customer support with screenshots of your own lobby. The issue is due to an issue with inventory information
  • BP appears as "-"
    • Sometimes when the server is unstable, actions that consume BP such as character customization are made multiple times in a series, consuming a large. Please take a screenshot of your lobby and contact customer support


Please note:

*It may take some time for the resolved issues to be reflected on the live servers.

*There could be issues under investigation or being resolved that are not included in the list above.

*Some issues or bugs that appeared after the latest update may have been excluded from the lists to prevent potential abuse.

*Please report any other issue or bug to Customer Support.

 

Archived Known Issues List 11/08/2018

Spoiler

Hello players,
 
Below is the list of issues that are under investigation or scheduled to be fixed.

Map-related issues are generally not included in this list, but please be advised that these also continue to be under investigation, scheduled to be fixed, and ultimately resolved. Every piece of player feedback and report received is extremely helpful in this endeavor.


We will be sure to share the ongoing progress of the issues that are most frequently reported. 

 

Resolved Issues
These are issues which were patched on the live server from the “Scheduled To Be Fixed” category

  • The ammo information of the weapon in the inventory does not show or the ammo information of each equipped weapon is swapped
  • After rejoining the game while the player was in a vehicle, the vehicle disappears after rejoining the game.
  • The weapon of another player temporarily remains in the air

 

 

Scheduled To Be Fixed

These issues have been already resolved. They will be applied in the next live server patch.

  • When the TukShai rolls downhill by itself, it can go through the character even after they collide.
  • When the character dies, the corpse of the dead character immediately disappears
  • Care package drops on a location that players cannot reach
  • Care package drops in a tilted angle or flipped over
  • When holding a grenade, the Hold text on the key guide is not translated from English
  • When the player dies and becomes revived in warmode, the skull icon is shown on the revived teammate
  • When pressing ESC after leaning, the leaning stance continues
  • Visibility for green blood is better in comparison to red blood
  • When constantly turning master volume and voice chat on and off, the frame lowers

 

 

Under Investigation / Fix In Progress

These are issues that are under investigation or in the process of being resolved

  • When spamming prone, camera position changes unexpectedly and character can stand up sliding
  • Sometimes a tree can appear not completely rendered from a distance, resulting in the player behind the tree being revealed
  • When ADSing while prone next to grass/leaves, they clip through the gun sights
  • When watching the death cam, in some instances the game will crash.
  • Players cannot acquire weapons that are world spawned
  • Player is getting Stuck while moving up the Stairs if he is too close to the Wall
  • When in prone and cancelling the QBU weapon, the QBU prop does not fold
  • Top and bottom part of the lobby screen are cut off on 32:9 resolution monitors
  • Spectating the entire team of the killer by pressing page up / page down does not work
  • The sound coming from some of the objects in Sanhok is different to how it should sound
  • When players start the match before skins are not fully loaded in the lobby, the player will only be wearing underwear when the match starts
  • When standing on a balcony at Paradise Resort, the player's shadow casts on the wall beneath the balcony 
  • Player cannot pick up weapons after landing and the location of the character becomes stuck where the player originally landed
  • For some of the fences in Sanhok, one side allows bullet penetration, but other side does not
  • Able to attack other characters with melee weapons who are behind the wall
  • After the match ends and returns to the lobby, the lobby screen displays abnormally
  • Power transmission tower in Erangel looks penetrable to shoot through but bullet does not penetrate
  • Players can go through a wall of the building in Erangel
  • Players can throw grenades through the ceiling in certain building in Sanhok
  • If players enable the anticheat solution and enter the game, their settings are reset.
  • Objects are missing inside a specific building in Sanhok
  • When players are aim firing with their back to an object, the screen shakes
  • All teammates are ready in the lobby, but matchmaking does not start
  • Camera POV shakes uncontrollably when on a boat
  • When colliding with a particular building in Erangel while driving a UAZ, the vehicle gets stuck in the building and explodes
  • When colliding with a particular fence in Erangel while driving a UAZ, the vehicle gets stuck in the fence and explodes
  • The character can be placed on an invisible wall above railing of a building in Erangel
  • The character becomes stuck in-between rocks and becomes unable to move in certain location of Erangel
  • One building in Miramar has two doors in the same place
  • When clicking mouse wheel button in the lobby, the menu on the top displays abnormally
  • Some of the areas in the world shine abnormally bright
  • When the party leader presses on the top menu while in a party, the ready status of teammates is cancelled
  • When the player embarks on a vehicle, the vehicle flips up and down
  • When the front part of boat gets lifted while driving, it stays lifted
  • Players can go underground when standing on a certain spot in the training area

 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact Customer Support

  • In the lobby, the BP appears as N/A and the message "Matchmaking Failed" is displayed
    • Please contact customer support with screenshots of your own lobby. The issue is due to an issue with inventory information
  • BP appears as "-"
    • Sometimes when the server is unstable, actions that consume BP such as character customization are made multiple times in a series, consuming a large. Please take a screenshot of your lobby and contact customer support


Please note:

*It may take some time for the resolved issues to be reflected on the live servers.

*There could be issues under investigation or being resolved that are not included in the list above.

*Some issues or bugs that appeared after the latest update may have been excluded from the lists to prevent potential abuse.

*Please report any other issue or bug to Customer Support.

 

Archived Known Issues List 10/25/2018

Spoiler

Hello players,
 
Below is the list of issues that are under investigation or scheduled to be fixed.

Map-related issues are generally not included in this list, but please be advised that these also continue to be under investigation, scheduled to be fixed, and ultimately resolved. Every piece of player feedback and report received is extremely helpful in this endeavor.


We will be sure to share the ongoing progress of the issues that are most frequently reported. 

 

Resolved Issues
These are issues which were patched on the live server from the “Scheduled To Be Fixed” category

  • When setting the language to Japanese, the aim fire mode text shows as burst fire mode
  • 2 of the Pirate Kim's weapon skins glow
  • No damage caused by impact on the side of the vehicle while driving

 

 

Scheduled To Be Fixed

These issues have been already resolved. They will be applied in the next live server patch.

  • The ammo information of the weapon in the inventory does not show or the ammo information of each equipped weapon is swapped
  • After rejoining the game while the player was in a vehicle, the vehicle disappears after rejoining the game.

 

Under Investigation / Fix In Progress

These are issues that are under investigation or in the process of being resolved

  • When spamming prone, camera position changes unexpectedly and character can stand up sliding
  • Sometimes a tree can appear not completely rendered from a distance, resulting in the player behind the tree being revealed
  • When ADSing while prone next to grass/leaves, they clip through the gun sights
  • When watching the death cam, in some instances the game will crash.
  • Players cannot acquire weapons that are world spawned
  • Player is getting Stuck while moving up the Stairs if he is too close to the Wall
  • When in prone and cancelling the QBU weapon, the QBU prop does not fold
  • Top and bottom part of the lobby screen are cut off on 32:9 resolution monitors
  • Spectating the entire team of the killer by pressing page up / page down does not work
  • The sound coming from some of the objects in Sanhok is different to how it should sound
  • When players start the match before skins are not fully loaded in the lobby, the player will only be wearing underwear when the match starts
  • When standing on a balcony at Paradise Resort, the player's shadow casts on the wall beneath the balcony 
  • Player cannot pick up weapons after landing and the location of the character becomes stuck where the player originally landed
  • For some of the fences in Sanhok, one side allows bullet penetration, but other side does not
  • Able to attack other characters with melee weapons who are behind the wall
  • After the match ends and returns to the lobby, the lobby screen displays abnormally
  • Power transmission tower in Erangel looks penetrable to shoot through but bullet does not penetrate
  • Players can go through a wall of the building in Erangel
  • When the TukShai rolls downhill by itself, it can go through the character even after they collide.
  • Players can throw grenades through the ceiling in certain building in Sanhok
  • If players enable the anticheat solution and enter the game, their settings are reset.
  • When the character dies, the corpse of the dead character immediately disappears
  • Objects are missing inside a specific building in Sanhok
  • Care package drops on a location that players cannot reach
  • Care package drops in a tilted angle or flipped over
  • When holding a grenade, the Hold text on the key guide is not translated from English
  • When players are aim firing with their back to an object, the screen shakes
  • All teammates are ready in the lobby, but matchmaking does not start
  • When the player dies and becomes revived in warmode, the skull icon is shown on the revived teammate
  • Visibility for green blood is better in comparison to red blood
  • Camera POV shakes uncontrollably when on a boat
  • When colliding with a particular building in Erangel while driving a UAZ, the vehicle gets stuck in the building and explodes
  • When colliding with a particular fence in Erangel while driving a UAZ, the vehicle gets stuck in the fence and explodes
  • The character can be placed on an invisible wall above railing of a building in Erangel
  • The character becomes stuck in-between rocks and becomes unable to move in certain location of Erangel
  • One building in Miramar has two doors in the same place
  • When clicking mouse wheel button in the lobby, the menu on the top displays abnormally
  • Some of the areas in the world shine abnormally bright
  • When pressing ESC after leaning, the leaning stance continues
  • When the party leader presses on the top menu while in a party, the ready status of teammates is cancelled
  • When the player embarks on a vehicle, the vehicle flips up and down
  • When constantly turning master volume and voice chat on and off, the frame lowers
  • The weapon of another player temporarily remains in the air
  • When the front part of boat gets lifted while driving, it stays lifted
  • Players can go underground when standing on a certain spot in the training area

 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact Customer Support

  • In the lobby, the BP appears as N/A and the message "Matchmaking Failed" is displayed
    • Please contact customer support with screenshots of your own lobby. The issue is due to an issue with inventory information
  • BP appears as "-"
    • Sometimes when the server is unstable, actions that consume BP such as character customization are made multiple times in a series, consuming a large. Please take a screenshot of your lobby and contact customer support


Please note:

*It may take some time for the resolved issues to be reflected on the live servers.

*There could be issues under investigation or being resolved that are not included in the list above.

*Some issues or bugs that appeared after the latest update may have been excluded from the lists to prevent potential abuse.

*Please report any other issue or bug to Customer Support.

 

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.

×