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Game crash: Megathread

PUBG_RoboDanjal

Hi all,

We're aware of some issues with your game crashing so I've made this megathread to collate the current threads. 

If you are posting that you're having this issue can you please let us know the following information: 

Which Xbox console are you using? 

When does the crash occur? (On launching the game, whilst matchmaking, whilst in the game, other (please specify)) 

What happens when you crash? Is there an error code, does it kick you to the dashboard, or do you go back to the main menu? 

Message added by PUBG_RoboDanjal

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10 hours ago, Swangtheugly75 said:

Are you running in 4K? I run my X on 1080 so it has the extra graphics processing power. I don't know if this actually does anything for the stability of the game... but I don't crash. I'll try experimenting with the X set to 4k output to see if it makes a difference. I have noticed issues with world rendering when downloading something in the background i.e. another game. I believe this is due to my external ssd being "busy" doing two things at once. Good luck and i'll post back tomorrow if there is a 4k difference.

Thank you for your suggestion. Yeah, I play on 4K HDR and have tried also playing on1080p HDR disabled, but it also crashes. Today I booted my xbox one X OS from an external drive (just to make sure there's nothing concerning the OS and the use of CPU), reinstalled the game and I still experience the crash, even with this update 18. It's crazy because I can play any other game, and they run smoothly, while I cannot even parachute in PUBG because it crashes as soon as I get on a game. Unbelievable that this game is about to hit 1.0 in a few days, and I crash more than ever. 

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10 hours ago, Swangtheugly75 said:

Not a crash but had this happen on the test server... might as well have been a crash. Had to quit game and restart app to fix problem.

Specs:

Xbox one X (running in 1080 not 4K) my X is not a Scorpio 

wired connection

game installed on external toshiba 1tb ssd (about 4 years old)

wireless elite controller

PLAYERUNKNOWN’S BATTLEGROUNDS – Public Test Server (2).png

I got this too, exactly the same screen. The next game I crashed, lol. 

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The new update is bad. Like, REALLY bad. Makes the game unplayable. I'm on the Xbox One.

 

Tried playing with my brother. Got into a game, parachuting down. Suddenly, black screen and then I'm bounced back to the Xbox dashboard. I relaunch the game--says it's still going on, do I want to continue? I hit the A button. It tries to reload the game, but at the black screen it bounces me to the Xbox dashboard again.

 

I try a single player game and it seems to be okay.

 

I go back to play dual squad with my brother. We drive around(me driving) and he's freaking out, saying "What are you doing? You're driving through buildings?!?!?" There are no buildings on my screen. He tells me I just drove through a truck. We get out, and he says there are buildings there, but they're not on my screen. He looks like he's climbing nothing, he's standing 10 feet in the air. He searches the whole invisible-to-me-warehouse, and no buildings ever spawn. I keep trying to run back to the truck but I'm rubber-banding every 2 steps. I eventually get to the truck, get in the passenger seat--except my brother says i'm in the driver's seat. Someone shoot at us and knocks me out of the truck.

 

The game is now unplayable dual-squad for me. Clearly this update should have been tested before implementation. Why waste time adding new guns and vehicles when you can't get your game to work? That should be the only priority right now. FIX THE GAME.
(and we have video of this from both of our POVs, which is pretty crazy to watch)

Edited by miraco
  • Like 1

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Everytime I try to play the map Eringale after the new dynamic weather update my game crashes. Now this means I can today 50% or more of the game with my friends. If anyone can help me that would be great. Otherwise I have to delete this game forever because I'm not dealing with this.

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1 hour ago, miraco said:

The new update is bad. Like, REALLY bad. Makes the game unplayable. I'm on the Xbox One.

 

Tried playing with my brother. Got into a game, parachuting down. Suddenly, black screen and then I'm bounced back to the Xbox dashboard. I relaunch the game--says it's still going on, do I want to continue? I hit the A button. It tries to reload the game, but at the black screen it bounces me to the Xbox dashboard again.

 

I try a single player game and it seems to be okay.

 

I go back to play dual squad with my brother. We drive around(me driving) and he's freaking out, saying "What are you doing? You're driving through buildings?!?!?" There are no buildings on my screen. He tells me I just drove through a truck. We get out, and he says there are buildings there, but they're not on my screen. He looks like he's climbing nothing, he's standing 10 feet in the air. He searches the whole invisible-to-me-warehouse, and no buildings ever spawn. I keep trying to run back to the truck but I'm rubber-banding every 2 steps. I eventually get to the truck, get in the passenger seat--except my brother says i'm in the driver's seat. Someone shoot at us and knocks me out of the truck.

 

The game is now unplayable dual-squad for me. Clearly this update should have been tested before implementation. Why waste time adding new guns and vehicles when you can't get your game to work? That should be the only priority right now. FIX THE GAME.
(and we have video of this from both of our POVs, which is pretty crazy to watch)

I'm having the same problem but only with eringale and it's infuriating.

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The game has been so stable but it crashed, probably 30 games into the new update.. playing with XBoxOneX, on Mirimar, NA server, TPP.

 

Had killed 4, quite good for me, damn it!

 

18 left.

 

Was running for the next circle, maybe circle 4, just inside it. No one else in sight, probably close by. No cars in earshot, no shooting going on that I could hear. Game just froze then restarted. 4 dead and more were planned!!!

 

PS love the new weather effects, which weren’t actually going on in this game.

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13 hours ago, emnlvv said:

Thank you for your suggestion. Yeah, I play on 4K HDR and have tried also playing on1080p HDR disabled, but it also crashes. Today I booted my xbox one X OS from an external drive (just to make sure there's nothing concerning the OS and the use of CPU), reinstalled the game and I still experience the crash, even with this update 18. It's crazy because I can play any other game, and they run smoothly, while I cannot even parachute in PUBG because it crashes as soon as I get on a game. Unbelievable that this game is about to hit 1.0 in a few days, and I crash more than ever. 

I played a few games yesterday in 4k mode but had no change in my performance. I did go back to 1080 just for the fact that mixer won't stream 4k. The only issue I have is that my long times are ridiculously long. When I load into a game my squad partners will load in before I do. Some times I'm on a load screen till I reach the auto eject point on the plane. This is unacceptable since I play on an X and most of my partners are on an OG. Not to mention play dough every time I land. And interiors aren't loading especially on Miramar picado at the casino. 

Edited by Swangtheugly75
Fixed some misinformation

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New update is the worst it's been since launch. 

 

On Xbox One:

Crashing when loading in the game.

Freezing and bricking my console forcing a re-start when I attempt to open the game and try to play. 

Getting repeatedly shot through walls.

Insane rubber banding whenever I'm near another player, especially if they're on a One X.

 

On the One-X:

Insanely bad lag and frame rates leading to de-sync or rage quitting.

Crashing and pudding textures on Erengel now too not just Miramar.

Having a player ping around running through walls like the flash or some shit yet still nailing every shot. 

Being stuck on a black screen in the plane and forced into auto ejecting (mainly in squads). Or being able to see the plane but unable to bail when I wanted to and again being forced to auto-eject (This one happens a lot). 

 

This game is honestly great when it works. The problem is it doesn't work over 50% of the time. Maybe it's time to consider separating the One and One-X players onto separate servers for instance? Or any sort of server maintenance overhaul really because what you're doing is not working at all. Also not a crash issue but on both platforms after every update the hit registration goes to complete shit and the game re-sets my controller settings. It's completely annoying and unnecessary.  

 

Edited by VisualCriminal

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My game crashed 3 times last night. Hasnt crashed in a month but 3 within 3 hours last night. Twice mid game once with 6 alive. Kicks me back to dashboard. Most likely has somthing to do with most recent update. Xbox one OG with ssd. And the dynamic weather is like one in 50 games for me. Kinda silly to add somthing you very rarely get to experience 

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Loads into title screen no problem but when I start a game I have the loading screen then bounced back to Xbox home page using Xbox one every time not been able to play a game since the update

Edited by Timmy245

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@PUBG_RoboDanjal

This is regarding your thread about troubleshooting steps. I have completed all of the steps in the guide however my game is still not working. The issue is not with my PC because I have over 500 hours played. The issue is when loading into a match the game will crash. My avatar at the home page is frozen and that is the first indicator of knowing that my game will crash if I queue up for a match.

This video link will hopefully give you a better understanding of the problem I am having and many other players. Thanks

 

Edited by RiseNation

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2 minutes ago, RiseNation said:

@PUBG_RoboDanjal

This is regarding your thread about troubleshooting steps. I have completed all of the steps in the guide however my game is still not working. The issue is not with my PC because I have over 500 hours played. The issue is when loading into a match the game will crash. My avatar at the home page is frozen and that is the first indicator of knowing that my game will crash if I queue up for a match.

This video link will hopefully give you a better understanding of the problem I am having and many other players. Thanks

 

Hey man just wanted to let you know you posted this to the Xbox forum.

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Just now, Swangtheugly75 said:

Hey man just wanted to let you know you posted this to the Xbox forum.

my bad i thought this was just a big report crash thread problem 

 

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*edit: Crashed just now to dashboard midgame.

 

Map: Miramar

Game type: Duo

Servers: EU

Action: In the car, passenger on the Mirado going pretty much full speed.

Console: Xbox One X

Time: between 10:50 and 11:05 (GMT+1)

Date: 25/08

Gamertag (if required): DM

Edited by D0UGIE FRESHH

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While playing on og xbox with 1tb in middle of game, my screen goes black. I can still run around and shoot, just cant see anything. Happens in spectate as well. This has been a problem for me since the game launched on xbox. Still no reply from devs.

 

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On 8/21/2018 at 8:52 PM, emnlvv said:

I got this too, exactly the same screen. The next game I crashed, lol. 

This happens to me, only in the middle or end of match. Happen on the pts and actual game.

 

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Hi all,

We're aware of some issues with your game crashing so I've made this megathread to collate the current threads. 

If you are posting that you're having this issue can you please let us know the following information: 

Which Xbox console are you using? 

When does the crash occur? (On launching the game, whilst matchmaking, whilst in the game, other (please specify)) 

What happens when you crash? Is there an error code, does it kick you to the dashboard, or do you go back to the main menu? 

Message added by PUBG_RoboDanjal

 

1. Xbox one (Original 1Tb not the s1 or the X etc..)

2. During the match. Most the time on the very 1st map not mirmar. Always seems to crash me constantly anytime im landing/around/near school apartments not sure why.

3. Majority of the time it kicks me out of the game completely (without warning instant black screen) or freezes the screen in place before kicking me out of the game application.

No there never seems to be an error code until after I logg back into the title screen. It then also states "Internet lost connection" or (my favorite one thats ruffly new) "User not allowed." Yes, I do get kicked. No, I do choose to go back to the main menu it literally forces me out of the game itself.

 

Note: I'm not sure if this happens to many other users/gamers but when I crash. I try logging back in to help my teammates out and sometimes while waiting patiently at the loading screen it will freeze or even crash before I am allowed back in. It will continue doing this sometimes 2 to 3 more time after its crashed me twice in a row. Its annoying and a big nusiance. This needs to be top priority before releasing the game otherwise I wont be purchasing or investing in any future products like add-ons or any other in game content. This is extremely unacceptable and as a gamer regardless if im a console user or pc user, no one should have to deal with this period.

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Original Xbox 1, wired connection, game running off Samsung 860 external SSD.

 

Crashes occuring at various points across the game and on both maps.

 

I have crashed whilst: -

1. Driving vehicles, differing speeds.

2. Within 30 to 45 seconds on landing.

3. Looting a player I have just killed.

4. Running across the map.

 

Since the latest patch I have crashed a total of 14 times. 

 

The crashes happen at differing times across one gaming session (more prominent earlier on, within 1-3 games of starting).

 

K.

 

Remember you were going to fixing the crashing issues by the end of June.... that has not happened has it! In fact it has got a lot worse with the latest patch.

 

1.0 ready...... not sure about that!

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Playing XboxOneX, usually TPP NA, but this also seems to happen on other servers.

Before the most recent update I had gone from a crash every 10-20 games to a crash every 100 or so games, to a crash maybe every few hundred games (with successive updates). Now with the new update I’m crashing probably between every 60-100 games, usually driving a vehicle somewhere.

 

Hope this helps, the game is awesome.

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-Currently On the Xbox One Original.

 

-The Crash happens when the game is launching, before it gets to the title screen.  

- There is no error message, the game crashes and closes and brings me back to the Xbox home menu

 

Th

 

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Another crash costing me the game, this is shocking.

1.0 and still crashes!

Around 20 left.
xbox s
Kicked to dashboard.

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Crash Report:

 

Console: Xbox One (basic)

 

Map: Erangel

 

Description: While riding a motorcycle through the forest south of the lumber mill/prison the game crashed. This was very unfortunate because I was going for big air and having a demolition derby with my friends. They won because of this. This is the first instance since early Miramar release that I have crashed.

 

Crash Description: Black screen, returned to dashboard and had to re-launch the game

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Xbox One 

Loads of issues since 1.0 full release. 

In squads it takes around 3-4 attempts to get all 4 of us into a game. Either one person can't ready up and has to back out and resend invites. Or when we all manage to ready up, one person gets kicked before the lobby countdown screen. 

Sometimes the sound isn't on when in the plane either, though that's not a huge deal. It makes you lose connection to xbox live occasionally aswell, atleast that's the error message you get, usually not actually the case. 

 

All these problems had been eradicated from the trial version, but now they're back with a bang. Worse than ever. 

Love the new map though. Just need the bugs sorting 

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