Problem at hand : Finish mission > Click Claim > error please try again later > refresh lobby > repeat Click Claim and same error > restart game and item says acquired > go to customize and skins not there anywhere. View thread link below for another guy who had same problem that made a tiny clip of it.
I've made a thread about this and put in a ticket and zero response as to why it happens. Also have not seen any helpful threads or staff posts about the issue. Just google search "pubg rewards not being claimed" look at all the complaints and they are mostly from the Sanhok premium pass 6 months ago.
Why is this still a problem pubg? If someone is buying your items your support needs to be better this is messed up. How long does it take an open ticket to get a single reply? Its been a week for me so far. Look at this guy in the other thread I created, fix this bug.
If anyone out there has these same issues and has got some staff help to fix this please reply here with any information on the topic. I'm not very happy and neither are many others out there that paid for items and you cannot claim them.
I also read on some 6 month old threads people got their items after 1 to 2 days that had this bug during the Sanhok event pass. Well its been 3 weeks for me for my m416 skin. 😠