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Everything posted by PUBG_RoboDanjal

  1. Thanks for getting back to me. As this has not worked, please try uninstalling and reinstalling the game to see if it alleviates this issue. Could you also please supply me with your Gamertag.
  2. Please try the following and let us know if the issue is still occurring. https://support.xbox.com/en-US/xbox-one/console/power-cycle-console
  3. If you go into Game Mode Select you will see the reasoning for this at the bottom of the page. As this isn't peak EU time for playing there isn't a sufficient matchmaking pool for you to play on EU servers. Text at the bottom reads: "Due to insufficient matching pool, you will be redirected to the NORTH AMERICA region."
  4. I use an Xbox Elite controller and I am not having this issue. PUBG can only recognise input if it is being sent by the controller, please ensure you have it set up correctly. First I would check that you haven't locked the paddles. https://support.xbox.com/en-US/xbox-one/accessories/how-to-lock-paddles-elite-controller
  5. Can you please share your ticket number with me so this can be looked into. Thanks.
  6. Please remember to follow the rules of the forum. Being rude to members of staff will not be tolerated, especially when they're running you through a list of known and tested steps which in the majority of cases solve the issue. If you have followed the instructions given by @PUBG_Sheepy after the maintenance, altered to fit the Test client (rather than live), then there is nothing else we can suggest to solve your issue. The team will investigate the cause.
  7. Hello Alielfarsy, Unfortunately due to lack of information on your report I am unable to provide you with any support. If you can provide full information regarding your issue with running the Test Server client I would be happy to try and help you out.
  8. This has been reported to the team. Thanks!
  9. Sorry for the confusion, I meant to end all Gigabyte processes through task manager (or their own software) before starting PUBG. Generally these files being blocked do not cause PUBG to not start, so I need to ascertain if there is another cause for PUBG not launching. I'm confused by the fact that you're using Windows 7 on the Gigabyte P35X-V6, as well as the 4:3 screen ratio, as this model shipped with Windows 10 and has a 16:9 screen ratio. Is there a specific reason why you are using Windows 7 and a 4:3 ratio?
  10. I have equipped all the items that you have shown in your screenshots but I'm not able to replicate the issue you are having. Can you confirm that this is still occurring?
  11. Are you able to record and share a video of this occurring? Also, have you tried a complete uninstall and reinstall using the guide below? Step 14.
  12. We're not seeing the issue of other users having their game crashing when this .exe is blocked. Can you please try disabling this before starting PUBG and seeing if it is able to load. If it is still unable to load it's likely to be different issue causing PUBG not to start correctly. Could you also please supply us with your full PC specification.
  13. Hey, we're aware that some people are using it for uh... not the intended purpose. Keep the feedback coming, it's very helpful.
  14. WIN A TITAN XP DURING GAMESCOM 2018! Hi everyone, As you know, we’re present at gamescom 18 in Cologne. To celebrate, we partnered with Nvidia for a giveaway contest. Join us – at the venue, or online – for a chance to win a TITAN XP GPU! How to participate? There are two ways of taking part in the contest. 1) If you are at gamescom, take a selfie in PUBG booth and post it on your Facebook or Twitter profile with a hashtag #PUBGCOM18 (make sure it is shared publicly). 2) If you are not attending gamescom this year, you can still join this contest. To participate, watch the stream on our Twitch channel https://www.twitch.tv/pubg_eu, cut and save the best moment of the stream (max 20 sec) and post it on your Facebook or Twitter channel also using the hashtag #PUBGCOM18. Please read below the Terms and Conditions of Participation for more details. TERMS AND CONDITIONS OF PARTICIPATION
  15. Please try the following steps, regardless of if you have reinstalled before, I need you to follow the instructions step by step. Uninstall the game Delete the "PUBG" game folder located in "steam/steamapps/common/PUBG" In the Steam client menu -> Click on 'Steam' then click on 'Settings' In the menu on the left hand side -> Select 'Downloads' then click on -> 'Clear Download Cache' Restart Steam Reinstall the game Also please use a tool like Display Driver Uninstaller to uninstall and reinstall your graphics drivers.
  16. Hello! Sorry for the delay in me seeing this thread, I am looking into the remaining issues now and will make sure the team are aware.
  17. I'm going to look into this. If I find the same results I'll report back to the team. Just to check, you are holding "Ctrl", not just tapping it once. The action is HOLD Ctrl, select item, split menu shows. Yes, this is on the fix.pubg.com website you linked below. Although I haven't experienced this myself, or see a large amount of reports regarding this, the optimisation work we're carrying will reduce this occurring for players.
  18. I haven't seen this reported by any other players, can you please verify your game files and let me know if anything changes.
  19. This issue doesn't seem to be widespread, can you verify your game files and let me know if it is still happening.
  20. I'm confused, because I see the player in the video, it's just dark. Do you have a better quality video of this?
  21. Thanks for sharing, I have tested, confirmed, and reported on to the team
  22. It would be best if you shared your in game graphical settings and your complete hardware spec, without those there isn't much we can do to help.
  23. Archived Known Issues List 11/08/2018 Archived Known Issues List 10/31/2018 Archived Known Issues List 10/23/2018 Archived Known Issues List 10/16/2018 Archived Known Issues List 10/03/2018 Archived Known Issues List 09/18/2018 Archived Known Issues List 09/11/2018 Archived Known Issues List 09/04/2018 Archived Known Issues List 08/28/2018 Archived Known Issues List 08/22/2018 Archived Known Issues List 08/14/2018 Archived Known Issues List 08/08/2018 Archived Known Issues List 7/17/2018 Archived Known Issues List 7/10/2018 Archived Known Issues List 6/26/2018 Archived Known Issues List 6/19/2018 Archived Known Issues List 06/12/2018 Archived Known Issues List 05/29/2018 Archived Known Issues List 05/23/2018 Archived Known Issues List 05/02/2018 Archived Known Issues List 05/02/2018 Archived Known Issues List 05/02/2018 Archived Known Issues List 04/18/2018 Archived Known Issues List 04/11/2018 Archived Known Issues List 04/04/2018 Archived Known Issues List 03/29/2018 Archived Known Issues List 03/21/2018 Archived Known Issues List: 03/09/2018 Archived Known Issues List: 02/07/2018
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