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PUBG_Andymh5

Developer
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Everything posted by PUBG_Andymh5

  1. Yes you should contact customer support, I won't be able to assist you with this issue on the forums.
  2. Hi, You will need to contact our Customer Support team and submit a ticket sharing your in-game name and information about the issue. Apologies for any inconvenience caused.
  3. Thanks for being patient while we fixed it 👍
  4. Hi, there's a 20 level-up coupon that could be used for the Survivor pass: Vikendi or the latest Wild card. The blue, white and yellow coupons from the Survivor Pass: Vikend were exclusive to that pass and expired whenever it ended.
  5. Hi, the supply pack doesn't include the Wild car pass. The supply pack includes: 1,600 G-Coin Blue School Uniform Set (Female) Set includes: Pleated Mini-skirt (Blue), Mandarin Jacket (Blue), School Shirt (Open), School Shoes
  6. Hi, have you tried restarting your Xbox? There's also a 1.97gb update, so could you make sure that it's been installed. Thanks!
  7. Hi, the servers may still take time to fill as the maintenance only ended 30mins ago. Let me know if you are still having this issue in a couple of hours time once the servers have hopefully filled up. Thanks!
  8. There's also a 1.97gb update, so could you make sure that it's been installed. Thanks!
  9. Hi, have you tried restarting your Xbox?
  10. Hi PD, we're aware of this issue and the dev team are currently investigating on why this is happening. Thanks for posting.
  11. Hi, we're aware of this issue and will get it fixed as soon as we can. Thanks for posting.
  12. Live server maintenance is complete and the two previously mentioned bug fixes have been applied.
  13. Live server maintenance is complete and the two previously mentioned bug fixes have been applied.
  14. Live server maintenance is complete and the two previously mentioned bug fixes have been applied.
  15. This could mean that a squad of 4 could potentially carry up to 12 explosive grenades between them. Would you suggest having the same limit on all game modes (solos/duos/squads)?
  16. Would you have a weight limit or a carrying amount limit on explosive grenades? Also, would you only limit this to explosives or other types of grenades?
  17. Hi, grenades are not currently "broken" but we have been monitoring player feedback regarding their uses. What are your thoughts on how you would like them to be "fixed"?
  18. Left on the D-pad changes your fire mode and if you hold it, it gives you an overview of your weapon.
  19. Hi, for the past 2 weeks many players have been matchmaking to the wrong server region which is why the maintenance was planned for today. This needed to be fixed. I suggest you follow our PUBG support twitter handle so you can be notified on any updates or changes coming to the game in advance.
  20. The fixes mentioned in the tweets are the only ones included in the update. There had to be a large client-side fix to resolve the region matchmaking issues which is why there is a 1.97gb download.
  21. Hi, You will need to contact our Customer Support team and submit a ticket sharing your in-game name and information about the issue. Sorry
  22. Xbox & PS4 Players: Live server maintenance has been extended by 4 hours and is expected to be complete June 11 6am PDT / 3pm CEST / 10pm KST.
  23. Xbox & PS4 Players: Live server maintenance has been extended by 4 hours and is expected to be complete June 11 6am PDT / 3pm CEST / 10pm KST.
  24. Hi, have you checked your "my items" tab in the store menu to see if your blue coupons are there?
  25. Hey, thanks for your bug report submission. I have forwarded this onto the dev team.
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