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PUBG_Andymh5

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Everything posted by PUBG_Andymh5

  1. Hi, when you say you are lagging out, are you crashing, getting the lost connection to host or experiencing in-game lag? Thanks!
  2. Hi, could you share your video with us? Thanks!
  3. Hello, when we had a vote on the forums before, we received a backlash from players that did not want to sign up.
  4. Hi, the link to the twitter poll tweet was included in a topic named Vote for the next Featured Map! in the General discussion and feedback section of the forums immediately after it was posted so Xbox and PS4 forum community members could vote. The reason we used Twitter for this vote was to eliminate the problem of having players voting multiple times across different social platforms which could give us an inaccurate result. Twitter also has a much larger following compared to any other of our social platforms.
  5. There are no systems currently on console that allow us to follow up on the outcome of player reports. The reason you received a warning was that we have rules in place regarding the posting of images, videos, and player names and under no circumstances should these rules be broken. This is our Calling Out rule, and it is a standard rule found on most official game forums. Calling Out Do not publicly accuse other users/players of misconduct. Please always use proper channels for reporting users/players to us. The reasoning for this rule: It is effectively showcasing the cheat which may lead to players seeking it out for their own use You may be incorrect and falsely accusing a player We have official reporting processes within the game and on our support website that should be used for reporting violations of the RoC Threads like these, in most cases, result in multiple rule breaks with replies and require heavy moderation We have a dedicated anti-cheat team that deals with the reports that are submitted using our ticket system, they do not use the forums to collate reports. I mentioned earlier in this topic that we have tools in place for players to report others that they believe are cheating. I have listed these below: In-game report - Once you have been killed or while spectating you can press Y to submit a report. Use this link to submit a ticket providing us with Xbox Gamertags, video and any other evidence you may have. Thanks!
  6. Hi, can you share with us the make and model of the tv's you are using? Also, are you WrathfulSwine11 that has reported this on Reddit? Thanks!
  7. Hi, would you be able to share your image and replay with us? Thanks!
  8. I personally have never come up against teamers before because I primarily play duos and squads however I have seen it happen. It's very disappointing to see this type of behaviour.
  9. Sorry guys but I can't reply to specific questions regarding our anti-cheat efforts as this can provide information to cheats that may use this info to avoid bans, detection etc.
  10. Can you both tell which game mode you play in (FPP/TPP/Solo/Duo/Squads) and me your gamertags? Thanks!
  11. Hi, we applied a hotfix on Xbox and PS4 to resolve this issue today.
  12. Hi, can you share a screenshot of this? Thanks!
  13. Can you tell us if you are holding X to revive?
  14. Hi, we applied a hotfix on Xbox and PS4 to resolve this issue today. It should be working as intended now.
  15. Hey guys, we understand your frustrations regarding this matter and would like to assure you that we aim at providing a fair and pleasant gaming experience for all of our players. Our anti-cheat team are aware of the players discussed in this topic and have been actively issuing penalties to those that have violated the ROC, however, some of those involved have been able to create new accounts to evade the penalties given. We can't share specific information on our anti-cheat efforts but we are discussing internally, new measures to prevent this from happening in the future. In the meantime please continue using the tools listed below to report players to out anti-cheat team so they can investigate and punish those involved if found guilty. In-game report - Once you have been killed or while spectating you can press Y to submit a report. Use this link to submit a ticket providing us with Xbox Gamertags, video and any other evidence you may have. Thanks!
  16. Could you provide us with a clip so we can hear these issues?
  17. Hi, you will need to contact our customer support team explaining the issue. Heres the link: https://support.pubg.com/hc/en-us/requests/new
  18. Hi, would you be able to share your Xbox Gamertag with us?
  19. Hi, can you tell us are you holding X when this happens, which controller preset are you using and do you have auto-equip attachments turned on? Thanks!
  20. Hi, thanks for reporting this. Would you be able to share a screenshot of your in-game wardrobe with the "all" tab selected?
  21. We're planning on rolling out a hotfix for those who are experiencing lost connection to host sometime this week. Thanks for sharing this info.
  22. Hi, we're planning on rolling out a hotfix for those who are experiencing lost connection to host sometime this week. Thanks for reporting.
  23. Ok, thanks for the info. Would you be able to turn it off to see if the problem still persists afterwards?
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