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PUBG_Andymh5

Developer
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Everything posted by PUBG_Andymh5

  1. All feedback, positive or negative is fed back to the relevant teams.
  2. Hey, @jjarQue are you still having these matchmaking issues?
  3. Hi, level up coupons can be saved for the next pass however the blue, white and yellow coupons to purchase skins cannot.
  4. Hi, If your Xbox is shutting down due to overheating you should reach out to Xbox support on the page below regarding this issue. https://support.xbox.com/en-US/contact-us
  5. Hi, could you provide us with a clip of this happening?
  6. Hi, we're very aware of the menu performance issues. We will be adding some fixes for this in upcoming patches.
  7. That's definitely not normal. I've reported this to the devs. Thanks for providing a video.
  8. None of us sleep 👀 Hi, as @llllAzllll suggested, you can submit a ticket providing us with Gamertags, video and any other evidence you may have so our anti-cheat team can investigate. There are 2 other options available to report cheaters, an in-game report tool that is enabled once you have been killed (Press Y to report player) or use the Xbox live report function to report players to Microsoft too. Thanks!
  9. Hi, If you believe that a player or players are cheating, or breaking the rules of conduct please report them using the in-game report tool once you have been killed, Xbox live report function or use this link to submit a ticket providing us with Gamertags, video and any other evidence you may have so the anti-cheat team can investigate. Thanks!
  10. Thanks for the info. Did you experience the lag spikes in one game or is this something that has happened in multiple games?
  11. Can you tell us which game mode and perspective are you playing on?
  12. Hey Chuck, we've been relaying the communities feedback regarding FPP matchmaking issues to the relavent teams and there are ongoing discussions being had on how we can improve this. As soon as we have some concrete information to share, we will of course, share it. Please keep posting your thoughts and suggestions on this matter with us.
  13. Due to the number of moderation actions needed to be taken in this thread due to rule violations, it has now been locked.
  14. If you experience a crash, could you capture a clip by pressing your Xbox button as soon as the crash happens to record your gameplay and tag me in your post? Could you also share a screenshot with us of what you are wearing in the customization tab? Example below:
  15. If you are experiencing desync issues could you share the following info with us: What your local region is and in which mode you were playing when you experienced the issues ( TPP/FPP - Solo/Duo/Squad)? Are you using a wired or wireless internet connection to your Xbox? Do you have any videos showing what happened? If you can't share any videos/clips showing the issue can you provide us with the match ID? I have highlighted in red below where you will be able to find this.
  16. Hi, this is a video from an older build version of the game. If this happens again on the current build could you share with us the following info: What your local region is and in which mode you were playing when you experienced the issues ( TPP/FPP - Solo/Duo/Squad)? Are you using a wired or wireless internet connection to your Xbox? Do you have any videos showing what happened? If you can't share any videos/clips showing the issue can you provide us with the match ID? I have highlighted in red below where you will be able to find this. Yes, that would be great. Thanks. Could you also share a screenshot with us of what you are wearing in the customization tab? Example below:
  17. Hi, Can you tell us what your local region is and in which mode (TPP/FPP)? Thanks
  18. Hey, thanks for sharing this video with us. I have forwarded this onto the dev team.
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